Experienced Mental Health / Disability Support Worker
Experienced Mental Health / Disability Support Worker – Complex Psychosocial Support
Location:
Mareeba, QLD
Employment:
Casual / Part-Time
Organisation:
Hugo Care
About the Role
Hugo Care is seeking an experienced, mature and emotionally resilient Disability Support Worker to provide individualised community-based support to an NDIS participant in the Mareeba area.
This position is particularly suited to a support worker with experience in
mental health, psychosocial disability, trauma-informed care and behaviours of concern
.
The participant requires a worker who can remain calm and professional during periods of heightened anxiety, emotional distress or verbal escalation while maintaining clear and respectful professional boundaries.
This is not an entry-level support role. Previous experience supporting people with complex psychosocial needs is highly desirable.
Key Responsibilities
Provide respectful, person-centred one-to-one support
Support community access, appointments and daily activities
Assist the participant with organisation, technology and everyday tasks within the support-worker scope of practice
Use trauma-informed and person-centred communication approaches
Recognise early signs of emotional escalation and respond appropriately
Apply calm and appropriate de-escalation strategies
Maintain clear professional boundaries
Validate the participant's feelings and concerns without reinforcing unverified beliefs
Safely redirect conversations and activities when appropriate
Maintain safety during community access and transport
Complete clear, factual and objective progress notes and behaviour observations
Report incidents and significant changes promptly to the RN/management team
Follow Hugo Care's Behaviour Management, Risk Management and Emergency/Crisis Plans.
Who We Are Looking For
Calm, patient and emotionally resilient
Confident working independently




An excellent listener and communicator
Non-confrontational but able to maintain firm professional boundaries
Able to remain composed when challenged or criticised
Experienced in supporting people experiencing significant anxiety or emotional dysregulation
Comfortable supporting people who may experience suspiciousness, fixed beliefs or altered perceptions
Skilled in de-escalation and trauma-informed support
Able to recognise when a situation is becoming unsafe and follow escalation procedures
Reliable, punctual and consistent
Excellent at objective clinical/support documentation
Able to work collaboratively with an RN, management and allied health professionals.
Highly Desirable Experience
Mental health or psychosocial disability
Trauma-informed care
Complex behaviours / behaviours of concern
Emotional dysregulation
De-escalation and crisis prevention
Community mental health
Acquired brain injury or complex disability
Mental health nursing, support work or similar environments.
Requirements
Current NDIS Worker Screening clearance
Current First Aid and CPR
Current Australian driver's licence
Relevant qualification in Disability, Individual Support, Mental Health, Community Services or a related field, OR substantial relevant experience
Strong written and verbal communication skills
Ability to complete accurate progress notes and incident documentation.
What Hugo Care Offers
Support from an experienced RN/management team
Participant-specific orientation before commencing independently
Behaviour and risk-management guidance
Clear escalation procedures
Ongoing communication with the care team
Prospect to provide meaningful, consistent one-to-one support.
Important
This role requires a worker who understands that good psychosocial support involves both
compassion and professional boundaries
.
We are particularly interested in applicants who can remain calm when a participant is distressed, avoid power struggles, communicate respectfully, and consistently follow an agreed support plan.
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📌 Experienced Mental Health / Disability Support Worker (Queensland)
🏢 Hugo Care
📍 Queensland