Working in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording, and within stated authority limits.
We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of 'being by your side for life' to positively impact Australians.
Responsibilities
Independently manage a portfolio of claims end-to-end
Active engagement of key stakeholders to deliver timely outcomes for customers
Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
Provide exceptional customer service including management of claims, communication and inquiries
Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
Participation in case conferences,



peer case discussions, instructing third party service providers
About You
To be successful in this role you will have,
Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
Retail, Group or Direct claims case management experience - highly desired
Ability to build rapport and empathy with customers during difficult times
Passionate and driven with a natural willingness to continue to learn
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.
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📌 Claims Consultant (Sydney)
🏢 Doist
📍 Sydney