Katana IT is a growing local Managed Service Provider delivering reliable, security-focused IT solutions to small and mid-sized businesses across NSW.We pride ourselves on responsiveness, technical depth and building long-term client relationships.
We are not a ticket factory.
Our engineers are trusted advisors who solve problems properly, communicate clearly and continuously improve client environments.Based in Gregory Hills, this is an excellent opportunity for an experienced engineer in South-West Sydney who wants to avoid the daily CBD commute and work locally with a capable, supportive team.About the RoleWe are looking for an experienced IT Projects & Support Engineer to join our team and take ownership of delivering client technology projects from planning through to implementation and handover, whilst being a key escalation point within the business when required.Approximately 65% of the role will focus on project delivery, including Microsoft 365 migrations, infrastructure upgrades, cloud deployments, networking projects and security improvements.The remaining 35% will involve escalated technical support and managed services admin, assisting our service team with complex issues that require deeper technical investigation or specialist knowledge.
Managing client and internal backup systems and 365 administration.This is a hands-on engineering position rather than a traditional project management role.
You will work directly with clients, internal stakeholders and vendors to deliver practical, well-documented technical outcomes.The role suits an engineer who enjoys owning projects end-to-end, working across varied environments and balancing technical delivery with clear client communication.What You'll Be DoingDelivering IT projects from technical planning through to implementation and handoverAssisting with the overall management of Clients Microsoft 365 Tenancies, Backup and Security systems.Deploying, migrating & managing Microsoft 365, Exchange Online, SharePoint, Intune and Entra ID environmentsImplementing Windows Server, endpoint, cloud and networking solutionsDelivering firewall, switching, wireless, VPN and VLAN projectsCoordinating project schedules, client communications,



vendors and technical dependenciesReviewing project scopes and identifying risks, gaps or implementation requirementsCompleting onsite installations, migrations, cut overs and infrastructure upgradesProducing accurate technical documentation, implementation plans and handover notesTesting completed work and ensuring projects meet agreed technical and operational requirementsProviding clear progress updates to clients and internal stakeholdersAssisting the support team with complex escalations when requiredIdentifying opportunities to improve the reliability, security and performance of client environmentsParticipating in occasional after-hours project work or scheduled cutoversYou will work across technologies including:Microsoft 365, Exchange Online and SharePoint OnlineMicrosoft Intune, Autopilot and endpoint managementMicrosoft Entra ID, identity and access managementWindows 11 and Windows ServerAzure and cloud infrastructureFirewalls, switching, VPNs, VLANs and business Wi-FiBackup, disaster recovery and business continuity platformsEndpoint protection, email security and cybersecurity platformsRMM, PSA and documentation systemsVirtualisation and server infrastructureExperience across every platform is not essential, but you should have solid capability across several of these areas and be comfortable learning new systems.What We're Looking ForAt least four years of hands-on IT engineering or support experience within the MSP spaceExperience delivering technical projects in an MSP, systems integrator or multi-client environmentDemonstrated ability to independently implement,troubleshoot & manage Microsoft 365 environmentsStrong knowledge of Windows endpoints, servers,



networking and cloud servicesAbility to diagnose and resolve complex technical issuesStrong project ownership and attention to detailAbility to manage multiple projects, priorities and deadlinesClear written and verbal communication skillsConfidence communicating with both technical and non-technical stakeholdersStrong documentation and change-management disciplineA customer-focused approach and a high level of personal accountabilityA current Australian Driver's License and reliable transportWhat We'd Love to SeeExperience leading projects from scope review through to completionMicrosoft certifications or equivalent practical experienceExperience with In tune, Autopilot and Entra IDMicrosoft 365 tenant-to-tenant or on-premises-to-cloud migration experienceExperience implementing firewalls, switches, wireless networks and VPNsExposure to Azure infrastructure and virtualisationExperience with cybersecurity frameworks, security tools or compliance projectsFamiliarity with project documentation, statements of work and implementation runbooksExperience mentoring junior engineers or supporting service-desk escalationsWhat Success Looks LikeIn this role, success means:Projects are delivered accurately, professionally and within agreed timeframesTechnical risks and dependencies are identified before they become problemsClients receive clear communication throughout the project lifecycleImplementations are thoroughly tested and properly documentedHandover to the support team is complete and effectiveEscalated issues are approached methodically and resolved with clear technical ownershipClient environments are left more reliable, secure and manageable than beforeCompetitive salary package based on experience and capabilityA role primarily focused on project engineering rather than reactive ticket volumeWork across diverse client environments and technologiesOwnership of meaningful projects from planning through to completionSupportive, capable and no-ego team cultureOngoing training and certification supportModern tools and well-managed client environmentsOpportunities to grow into senior engineering, solution design or technical leadershipLimited work-from-home options after probationLocal Gregory Hills office with no daily CBD commuteWhat Success Looks Like
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📌 It Projects & Support Engineer (New South Wales)
🏢 Katana It
📍 New South Wales