About usQube is Australia's largest integrated provider of import and export logistics services with a market capitalisation of around $7 billion as at 30 June ****.
We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 11,000 employees.Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Chance and Performance.Our business is comprised of two core divisions: the Operating Division, and Qube's 50 per cent interest in Patrick Terminals, Australia's leading container terminal operator.The Operating Division comprises two business units: Qube Logistics and Infrastructure and Qube Ports and Bulk.About the roleAs a Customer Service Centre Coordinator you will assist in managing the live running of train operations to ensure that services are effectively and efficiently delivered to meet both internal and external customer expectations.Position: Customer Service Centre CoordinatorLocation: Moorebank, NSWStatus: Full Time - Position operates on a rotating schedule of 12 hour shifts, working 4 days on 4 days off, alternating between day and night shifts including public holidays and weekendsWhat your role will look like:Assist in managing train crew rostering changes within the live run periodProviding leadership in the delivery of customer serviceCommunicating with track access providers, customers, train crew,



maintenance providers and terminal staff to achieve the required service deliveryCompiling and reporting in shift diariesAssist in managing incident and fault reportingAssist in managing contingency planning to achieve the optimum result in service deliveryWorking within a close team environment.What you can bring to the role:Proven problem solving and decision making skillsComputer and keyboard skillsStrong customer focusAbility to establish and maintain good business relationshipsAbility to lead, organize, control and coordinate activities in an operational environmentHigh level of communication skillsCommitment to safetyAbility to work constructively in a teamRelevant qualifications or previous experience in planning and coordinating resources in transport operationsBenefitsAccess to QubeCare our employee wellbeing programAccess to our Employee Assistance ProgramA commitment to develop you to your full potentialPerformance based bonusCompetitive remunerationQube recognises the value of an inclusive and diverse work environment.
We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds.
Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here .
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📌 Customer Service Centre Coordinator (New South Wales)
🏢 Qube Careers
📍 New South Wales