Lead customer operations, supply performance and demand planning within a growing biotech business.Location: Frenchs Forest | Five days on-site |Salary: $140,000–$150,000 base + superannuationWork–life balance: Flexible 8:00am–9:00am start rangeCareer progression: Broader operational leadership across supply, inventory and commercial functionsAbout the companyJoin an established medical device organisation supplying specialised products and loan-kit solutions to hospitals and surgeons.
Operating within a complex, clinically focused setting, the business brings together customer operations, demand planning, inventory, commercial and warehouse teams to support reliable product availability and positive patient outcomes across Australia.About the opportunityThis is a senior operational leadership role responsible for strengthening the customer operations and supply function.
You will lead teams across customer operations and supply, including clinical bookings and demand planning, while partnering with executive, commercial, inventory, warehouse and clinical stakeholders.
You will establish fit-for-purpose departmental structures, improve reporting and data visibility, and translate customer and account trends into practical operational decisions.
With ownership of forecasting, systems,



processes and divisional KPI strategy, you will build a scalable operating model that improves service, supply performance and business-wide decision-making.
The role will initially require hands‐on learning of products, systems and workflows before moving into a broader strategic leadership focus.DutiesLead customer operations and supply teamsOwn executive operational reportingAnalyse customer and account trendsBuild effective departmental structuresLead demand planning and forecastingTranslate data into supply decisionsDrive systems and workflow improvementsEmbed continuous process improvementDevelop divisional KPI strategiesMonitor service, supply and team performanceResolve complex operational escalationsPartner across commercial and warehouse functionsSkills and ExperienceOperations and supply leadership within pharmaceuticalor medicaldevice spaceExperience leading customer service, logisticsor customer success teamsDemand planning and forecastingExecutive reporting and analyticsSystems, process and KPI improvementCulturePositive, collaborative and solutions-focused, with leaders who value accountability, initiative and calm decision-making in a fast-paced environment.
#J-*****-Ljbffr

📌 Customer Operations Manager (New South Wales)
🏢 Healthcare Professionals Group
📍 New South Wales