Program Officer - Digital Solutions (AO4)
Working with our State Government client, we are seeking a Program Officer to join their Nerang based team for an initial 12-month contract, with potential extension.Your RoleIn this role, you will support the delivery of digital business solutions that improve efficiency, collaboration and information management across the region.
You will focus on the practical development, administration and support of SharePoint Online, Power Apps, Power Automate and other Microsoft 365 technologies to meet business needs.
You will contribute to business improvement initiatives by working with stakeholders to understand operational requirements, develop low-code solutions, and provide ongoing support and training to users.Key responsibilities and tasks will include:
Develop, configure, maintain and support digital business solutions and information management platforms, including SharePoint Online sites, libraries and lists, Microsoft 365 applications and other approved departmental systems.
Design, develop and support low-code solutions, workflows and automations using Microsoft Power Platform, including Power Apps and Power Automate.
Work with customers and stakeholders to identify business needs, gather and document requirements, and identify opportunities for process and service improvement through digital technologies.
Provide technical advice, user support and training for SharePoint Online, Power Platform, Microsoft 365 and other approved business systems and applications.
Participate in digital and business improvement projects, including solution testing, implementation, enhancements and change activities.
Ensure digital solutions comply with departmental policies, information and records management requirements, cyber security controls and governance frameworks.
Create and maintain system documentation, procedures, user guides and training materials.
Monitor solution performance, troubleshoot issues and implement enhancements and improvements where appropriate.




Maintain awareness of emerging Microsoft 365 and digital capabilities and recommend opportunities for continuous improvement.
Working with our State Government client, we are seeking a Program Officer to join their Nerang based team for an initial 12-month contract, with potential extension.Your RoleIn this role, you will support the delivery of digital business solutions that improve efficiency, collaboration and information management across the region.
You will focus on the practical development, administration and support of SharePoint Online, Power Apps, Power Automate and other Microsoft 365 technologies to meet business needs.
You will contribute to business improvement initiatives by working with stakeholders to understand operational requirements, develop low-code solutions, and provide ongoing support and training to users.Key responsibilities and tasks will include:
Develop, configure, maintain and support digital business solutions and information management platforms, including SharePoint Online sites, libraries and lists, Microsoft 365 applications and other approved departmental systems.
Design, develop and support low-code solutions, workflows and automations using Microsoft Power Platform, including Power Apps and Power Automate.
Work with customers and stakeholders to identify business needs, gather and document requirements, and identify opportunities for process and service improvement through digital technologies.
Provide technical advice, user support and training for SharePoint Online, Power Platform, Microsoft 365 and other approved business systems and applications.
Participate in digital and business improvement projects, including solution testing, implementation, enhancements and change activities.




Ensure digital solutions comply with departmental policies, information and records management requirements, cyber security controls and governance frameworks.
Create and maintain system documentation, procedures, user guides and training materials.
Monitor solution performance, troubleshoot issues and implement enhancements and improvements where appropriate.
Maintain awareness of emerging Microsoft 365 and digital capabilities and recommend opportunities for continuous improvement.
Skills & Experience
To be successful, you will need to demonstrate:
Demonstrated knowledge and experience with SharePoint Online, Power Apps, Power Automate and Microsoft 365 technologies.
Demonstrated experience supporting, administering or developing business systems and digital solutions, including Microsoft 365 applications and other enterprise software platforms.
Ability to analyse business processes and identify opportunities for improvement through digital solutions.
Experience configuring and maintaining SharePoint Online environments, including permissions, document libraries, metadata and content structures.
Ability to develop low-code solutions using Power Platform tools.
Well-developed problem-solving and troubleshooting skills.
Ability to effectively communicate technical concepts to non-technical users.
Strong organisational skills with the ability to manage multiple tasks and competing priorities.
Demonstrated commitment to delivering customer-focused outcomes and continuous improvement.
Desirable
Experience developing and administering SharePoint Online sites and solutions.
Experience developing solutions using Power Apps and Power Automate.
Perks
Role commencing early September
Initial 12-month contract, with potential extension
$***** - $***** per Hour + 12% Superannuation (PAYG)
37.5 hours per week, Monday to Friday
Nerang office location
Hybrid working arrangements
Weekly pay cycles, with no payroll deductions from Kingston
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📌 Program Officer - Digital Solutions (Ao4) (Gold Coast)
🏢 Kingston Human Capital
📍 Gold Coast