Customer Service Coordinator | Architectural BathwareJoin a highly regarded Australian luxury brand recognised for exceptional craftsmanship, timeless design, and a reputation built within the premium architectural and interiors market.This business is trusted by leading architects, interior designers, developers and discerning homeowners across Australia, supplying beautifully designed products into some of the country's most prestigious residential and commercial projects.
With a strong focus on quality, service and brand experience, they have established themselves as a market leader within the premium design space.This is a full time opportunity suited to someone who takes pride in delivering a high-end customer experience and enjoys working with a respected premium brand.
It is going to be predominantly a phone-based role; however, you may be required to help-out when the showroom becomes busy engaging with customers.This role can be located in either North Rocks or Woollahra.The RoleReporting to the Customer Service Manager, you'll manage after sales enquiries, technical support and warranty matters while ensuring customers receive a seamless and professional experience aligned with the prestige of the brand.You'll work closely with internal teams including sales, operations and procurement to resolve issues efficiently and maintain the high standards expected within the luxury architectural market.Key ResponsibilitiesProvide after sales support for technical,



installation and warranty enquiriesLiaise directly with installers and end users to diagnose and resolve issuesManage inbound phone and email customer enquiries with professionalism and urgencyAccurately administer customer cases and warranty claims within CRM/ERP systemsMaintain detailed customer records, updates and case notesPrepare quotations and documentation relating to warranty and service mattersSupport internal reporting and customer service performance trackingUphold the premium service standards associated with a luxury design-led brandAbout YouMinimum 3 years' experience in customer service, sales support or after sales supportStrong communication skills with the ability to build trust and confidenceComfortable handling technical conversations with customers and tradesExperience using CRM and/or ERP systems preferredHigh attention to detail and excellent organisational skillsProfessional presentation and a polished communication styleProactive, solutions-focused and customer‐centric mindsetAppreciation for premium products, luxury brands and the architectural/design industryWhat's On Offer$80K - $85K Base Salary + SuperMonday to Friday, 8:00AM - 5:00PMOpportunity to represent a respected luxury Australian brandSupportive and collaborative team cultureModern showroom and office environmentStable full-time position with long-term career potentialExposure to high-end residential and commercial projectsBe part of a business known for quality, innovation and exceptional customer experience
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📌 Customer Service Coordinator | Architectural Bathware (New South Wales)
🏢 Salexo Consulting
📍 New South Wales