Petcover is seeking a Contact Centre Team Leader in Victoria to guide a team of Sales & Customer Service Representatives, coaching them to hit targets and deliver outstanding customer experiences.You will lead coaching sessions, monitor KPIs, manage workflows and day-to-day operations while balancing sales with service quality to exceed service levels.This role supports recent starters and shares insights with management to drive processes and customer journeys.
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📌 Customer Experience Team Leader & Coach (Victoria)
🏢 Petcover
📍 Victoria
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