Most importantly, you'll make the experience feel personal, reassuring and human — because this is a service based on individualised care services, not just a numbers game.Responding to enquiries from prospective clients and their families by phone and in person, including enquiries received through My Aged Care and health professionalsBuilding genuine and trusted relationships with clients, carers and family membersUnderstanding and explaining what Support at Home funding means for each client and how it can support their individual goals, needs and preferencesTaking a person-centred approach to understanding each client's care needs, lifestyle, independence and connection to communityClearly explaining home care services and helping clients and families make informed decisions about what is right for themGuiding prospective clients through the initial relationship and onboarding journey, from first enquiry through to commencement of careConverting enquiries into new clients while ensuring the experience remains warm, respectful, transparent and reassuringBuilding strong referral relationships with hospitals, GPs, social workers, assessors, specialists, community organisations and other key referrersDeveloping and maintaining referral networks that generate new client opportunitiesMaintaining accurate client records, intake trackers and follow-up activitiesEnsuring no genuine lead goes cold through proactive and consistent follow-upWorking towards and exceeding monthly client acquisition targetsRepresenting Pearl Home Care at community, health and industry eventsBuilding awareness of the Pearl Home Care brand, our values and the support services we provideOrganising and booking information sessions for clients, families, professionals and community groupsFollowing up with clients and/or carers after services commence to seek feedback,



strengthen the relationship and ensure their experience continues to meet expectationsWorking collaboratively with the wider Pearl Home Care team to ensure a smooth transition from enquiry to service deliveryWhat you will bringYou'll be a natural people person who can combine compassion with commercial drive.We're looking for someone with:A vibrant, warm, confident and genuine mannerA passion for supporting older Australians to remain independent and connected within their communityExcellent communication and relationship-building skills, particularly with older people and their familiesA proven background in sales, customer service, community care, home care, health, aged care or a related fieldThe motivation and resilience to pursue opportunities, follow up consistently and achieve — and ideally exceed — targetsStrong organisation, attention to detail and follow-throughThe ability to explain sometimes complex information in a simple, clear and reassuring wayA person-centred mindset and genuine respect for individual choice and personal preferencesThe confidence to have meaningful conversations about care, funding and service optionsA current Australian driver's licenceThe right to work in AustraliaWhy this role?
This is an opportunity to build a rewarding career where your passion for older Australians, combined with your sales and relationship-building skills, has a genuine purpose — your personal purpose.You'll be helping older Australians access the support they need to stay at home, remain independent, maintain their routines and stay connected to the people, places and community they love.You'll have the opportunity to build meaningful relationships, develop robust referral networks, grow our client base and see the direct impact of the work you do.You'll be joining a team where your commercial skills are valued, but where people always come before numbers.And yes — there is real earning potential attached to your success.If you are energetic, compassionate, values-driven and commercially motivated, and you love the feeling of turning a conversation into a positive outcome for a client and their family, we'd love to hear from you.
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📌 Home Care Client Sales Specialist (Melbourne)
🏢 Pearl Home Care
📍 Melbourne