Competitive Salary + Bonus + Annual ReviewsWellbeing Advantages – Mental, Physical & Financial SupportWelcome to TAL.
As a leading life insurer, we've been protecting Australians for over 150 years.
Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms.
See the direct impact you make delivering support and financial security with care and expertise.
Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate, bright and capable colleagues.
Feel inspired by supportive leaders.
Collaborate with heart, where flexibility, wellbeing and inclusivity is valued.
Together, we're reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.Job DescriptionWorking in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording, and within stated authority limits.We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of 'being by your side for life' to positively impact Australians.In this role you will,Independently manage a portfolio of claims end-to-endActive engagement of key stakeholders to deliver timely outcomes for customersAssess, analyse, calculate and finalize claims payments in a timely and accurate mannerProvide exceptional customer service including management of claims, communication and inquiriesLiaise with internal and external stakeholders,



to ensure the timely and quality management of claimsParticipation in case conferences, peer case discussions, instructing third party service providersAbout YouTo be successful in this role you willhave,Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claimsRetail, Group or Direct claims case management experience - highly desiredAbility to build rapport and empathy with customers during difficult timesPassionate and driven with a natural willingness to continue to learnYou'realwaysaccountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.And,you valueworking together to find the best solutions for problems.QualificationsAt least 1-2 years' experience in Life Insurance claims management at a similar level with a focus on Retail Income Protection ClaimsAbility to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.Advanced time management and prioritisation skills.Demonstrated analytical and problem-solving skills and attention to detail.Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
Diploma or Cert IV in Life Insurance, or equivalent (desirable).
Additional InformationTAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.




We're proud to be:An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality IndexDiversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of ChangeWe welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.Need adjustments during the recruitment process?
Let our team know by getting in touch with ushere.
—we're here to support you.You'realwaysaccountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.Job Location
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📌 Claims Consultant (New South Wales)
🏢 TAL
📍 New South Wales