Fixture Health & Demo FunctionalityDetailsBrisbaneAbout UsRetail Safari as part of Strikeforce is a dynamic and innovative field marketing services agency offering its clients effective customer contact through a diverse range of channels including merchandising, assisted selling, mystery shopping, and brand activation.About Our ClientMeta Reality Labs, a division of Meta Platforms is dedicated to bringing the future to life creating smart, stylish, and connected products that change the way people see and experience the world.
The team is behind products such as the Meta Quest VR headsets and the Meta AI Glasses, blending cutting‐edge tech with everyday style.Meta smart glasses combine AI, camera, and voice control in the iconic Ray‐Ban & Oakley designs — letting people capture moments, stay connected, and experience the world in a whole new way.About The RoleReporting to the Meta National Account Manager, as a Retail Experience Technician on the Meta Program you are responsible for maintaining consistent visual merchandising standards and fixture operational excellence across Meta's entire Australian retail network through:Break‐Fix & Maintenance Execution on Meta's in‐store product displaysVisual Merchandising/Demo Tech ComplianceField & Physical Merchandising Project SupportStore Visitation & Call CycleFixture Health & Demo FunctionalityBrand RepresentationRelationship BuildingYour primary role is to ensure Meta's physical retail presence operates at the highest possible standard nationwide — delivering rapid issue resolution, consistent brand presentation, and reliable fixture functionality across all retail touchpoints.




You are required to portray Retail Safari and our client in a professional light in public whilst performing all required tasks.About YouYou are a highly organised, hands‐on operator who takes pride in presentation, consistency and attention to detail.
You enjoy working independently in the field, problem‐solving on the go, and ensuring every store visit leaves Meta's retail presence looking and functioning at its best.You will be confident working across multiple retail environments, building strong relationships with store teams and internal stakeholders, and representing both Retail Safari and Meta in a professional manner at all times.The ideal person for this role will have strong visual merchandising standards, a practical understanding of fixture maintenance, technical proficiency, and the ability to identify issues, resolve them quickly, and communicate clearly.
You will be proactive, reliable and comfortable managing a national call cycle while maintaining a high level of execution across every touchpoint.Most importantly, you will care about the customer experience and understand the impact that well‐presented, fully operational displays have on brand perception and sales performance.To be successful, you will need to have the following key competencies:Key CompetenciesRetail experience in the consumer electronics spaceExperience maintaining premium visual merchandising standardsAbility to troubleshoot and resolve fixture, display and demo technology issuesHighly organised,



with the ability to manage a regular store visitation schedule and national call cycleConfident working independently in the field with minimal supervisionStrong communication skills, with the ability to provide transparent updates and reportingAbility to build and maintain positive relationships with retail partners and store teamsProactive approach to identifying issues, escalating concerns and following through on outcomesComfortable working across multiple retail environmentsReliable, accountable and able to execute tasks consistently to a high standardPractical, hands‐on mindset with a strong focus on fixture health and operational excellenceUnderstanding of how visual merchandising, demo functionality and brand presentation impact the customer experienceAbout The OfferFull time role on a maximum term contract working Monday – FridayAttractive base salary plus superannuationPaid training with ongoing training and developmentCollaborative, innovative, and engaging cultureCareer opportunities within our business (including but not limited to leadership positions, Client Service Managers, Account Managers, etc) – Sky's the limitMates rates with corporate partners e.g. health insurance, retailers and more24/7 access to Employee Assistance ProgramTools of the trade provided to help you get the job doneAbout StrikeforceStrikeforce AMC is a progressive Australian company representing a portfolio of market leading brands ranged nationally in supermarkets, hardware and mass merchants.
For over 40 years we have assisted with shopper marketing solutions across Australia.Our People Succeed because they genuinely love what they do, if this sounds like you, we would love to hear from you.
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📌 Retail Experience Technician - Meta (Brisbane)
🏢 STRIKEFORCE AMC
📍 Brisbane