Mercedes-Benz Toorak has an incredibly rare chance come available.
We're seeking an experienced and motivated Service Manager to lead our service department at Mercedes-Benz Toorak, the home of luxury.In this exciting and unique leadership position, you will be part of the key leadership team reporting to the Fixed Operations Manager and the General Manager.
You'll be responsible for driving the Service Departments performance, ensuring every guest receives an exceptional level of care, and maintaining the highest standards in customer satisfaction and workshop efficiency.You'll lead a team of skilled technicians, service advisors, and support staff, providing strong operational guidance and a positive, professional work environment.What You'll DoLead the daily operations of the service department to deliver an outstanding customer experienceManage, motivate, and develop your team to achieve key performance targetsOversee workshop productivity, workflow, and quality controlBuild strong relationships with guests, ensuring trust and satisfaction at every touchpointMonitor department financial performance, budgets,



and KPIsWork closely with dealership leadership to drive continuous improvement and efficiencySkills & ExperienceProven experience as a Service Manager or Assistant Service Manager within the automotive industryStrong leadership and people management skillsA customer-first mindset with a focus on quality and professionalismExcellent communication and problem-solving abilitiesSound understanding of service operations, warranty, and workshop processesExperience with luxury or European brands highly regardedCompetitive remuneration packageCompany vehicle included or car allowanceOngoing professional development and training opportunitiesJoin a respected prestige brand with a supportive team environmentMercedes-Benz Toorak is part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia and New Zealand.
We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.We are an equal opportunity employer and would love to hear from you if the above details resonate with you.
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