Join DWF and play a key role in driving billing excellence across a complex portfolio of insurance matters, including Lloyd's of London and international insurer clients.As part of the Claims Administration Team, this role is responsible for providing exceptional customer service to customers, claimants, clients and services providers.
Working closely with the Claims Administrator Team this role involves, answering incoming telephone call, entering notes of the phone calls onto the claim databases, and working with internal and external client systems, and general back up of the Claims Administration TeamKEY REPONSIBILITIES AND TASKSCustomer care call supportCustomer care call support - ReceptionAnswering incoming calls for the Australian Claims teamCreating a first positive and lasting impression, for our clients and their injured customers, both on the phone and through correspondenceProviding feedback to the clients of the phone call.Entering incidents where required.Making file notes in the claims database and files summarising the phone calls.Creation of incident call status and update reports as requestedAdministrative Support - TechnicalMaking explicit file notes of the phone conversations in the claims databaseManagement of shared inboxes and distributing correspondence to the appropriate claims handlers.Administrative back up of the claims admin teamAssist with meeting room bookingsSupporting own as well as the achievement of company goals and visionSupport Administrative team members as requiredDedication to personal growth and development aligned with our DWF values and behavioursUtilisation of Claims DatabasesEntering and opening claims and incidentsSaving e-mails and documentsPreparing lettersBasic system maintenance as requiredSupport Claims Admin Team members as requiredWhy Join DWF?
At DWF, our people are at the heart of everything we do.
We are committed to creating an inclusive, supportive, and collaborative workplace where everyone can thrive and achieve their potential.We OfferThe opportunity to work within a leading global legal and business services organisation.Exposure to complex international insurance and London Market billing practices.A collaborative and supportive team environment.Ongoing learning, development, and career growth opportunities.A culture focused on inclusion, wellbeing, and professional excellence.The chance to make a meaningful impact on business performance and client outcomes.About DWFDWF is a leading global provider of integrated legal and business services.
Our approach delivers efficiency, transparency, and certainty for clients around the world without compromising on quality.
We are committed to delivering positive outcomes for our colleagues, clients, and communities while fostering a culture where everyone feels valued, respected, and empowered to bring their authentic selves to work.We are proud to be an equal opportunities employer and welcome applications from people of all backgrounds and experiences.
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📌 Receptionist (New South Wales)
🏢 DWF Group
📍 New South Wales