Account Manager (Adelaide) - 9 Month Fixed-Term ContractRole OverviewThis role exists because one of our team members will be on parental leave for approximately 9 months, and we are looking for a reliable and hungry Account Manager to look after Adelaide for the duration of the cover, with a strong chance of staying on longer if it's a great fit on both sides.
As an Account Manager at EatClub, you'll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.Some days you'll be in the field visiting partners, helping them succeed and unlocking growth opportunities.
Other days you'll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.You'll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting.
Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.Key ResponsibilitiesOn any given week, you will be:Visit and build strong relationships with restaurant partners across your territoryMonitor partner performance using dashboards and data insightsIdentify risks early and proactively reduce churn through consultative conversationsLead onboarding, activation, and optimisation for new partnersSpot and deliver growth opportunities, including campaigns, upsells,



and new featuresBalance field visits with desk-based planning and analysisProvide feedback and contribute ideas to improve account management processes and reportingProjects & ScopeType of projects you'll be working on at EatClub:Own and optimise a portfolio of restaurants, ensuring retention and growth for the duration of your contractDesign and test interventions to improve partner performance and satisfactionCollaborate with internal teams to refine account management playbooks and reportingParticipate in scaling efforts, helping shape processes and workflows in a rapidly growing businessYou'll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.Required Qualifications1-3 years' experience in Account Management, Customer Success, or a commercial roleExperience working to retention, churn reduction, or revenue-related goalsStrong organisational and communication skills, both in-person and in writingComfort balancing autonomy with structured ways of workingConfidence managing a portfolio across field and desk-based workAvailability to commit to a 9-month contract, ideally starting in SeptemberPreferred SkillsExperience in food tech, hospitality, marketplaces,



or SaaSExposure to territory-based or field-led rolesEnjoyment of data analysis and performance reportingInterest in process improvement and helping build scalable ways of workingIdeal Candidate TraitsYou are:Curious, proactive, and confident in building relationships with partnersMotivated to take ownership of outcomes while valuing support and collaborationComfortable mixing partner-facing work with data analysis and planningAdaptable and effective in a scaling environment where processes are evolvingPassionate about delivering real value to partners, not just ticking boxesWork ArrangementHybridAdelaide, South Australia, AustraliaFull-time9-month fixed-term contractCareer ProgressionIf you do a good job, you'll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in SA.
Your work will directly contribute to each city's culture.
And while this role is a fixed-term contract, strong performers are exactly who we look to first when a permanent chance opens up - this is a genuine door in, not just a placeholder role.Not the Right Fit IfMaybe this role is not for you if:You prefer fully structured processes with little room to influence outcomesYou want purely desk-based or purely field-based workYou're uncomfortable using data to guide conversations with partnersYou're not interested in improving how things are done over timeYou need a guaranteed permanent role from day one - this starts as a 9-month contract, even though there's a genuine path to more
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📌 Interim Account Manager (Adelaide)
🏢 Gofractional
📍 Adelaide