Company Description
Supporting millions of Aussies since **** with low fees and competitive long-term performance.
Profits back to members, not shareholders
Closing date: Sunday 12th April ****.
Please note Rest does not accept speculative resumes from recruitment agencies
Job Description
Established in ****, Rest is one of Australia's largest profit-to-member superannuation funds.
We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*.
We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit.
To put it simply we want our people to thrive and love the work they do.
The Service Provider Manager, Investments, is part of a small high performing service provider team covering vendor relationship management, commercial renewals, renegotiations and invoicing, procurement & project team vendor support, and regulatory compliance.
The role works for Rest members and achieves outstanding internal and external relationships with Rest colleagues and service providers, and achieves world class vendor management, including cost savings in members best financial interests.
Reporting to the Head of Service Provider Management, Investments, this role takes an active approach to managing the relationships across the investment team service providers and vendors.
The role supports the Investments function's service provider and vendor management capability, to enable Rest Investments to become world class.
Critically, this role will ensure compliance to Rest's centrally developed service provider management policies and guides.
Build effective relationships with Rest's material service providers, non material service providers, and other vendors to ensure services are meeting the required standards and Rest is achieving value for money.
Build effective relationships and communicate well with the Investment team Business Owners, Business,Technology and Data Leads,



and other key subject matter experts and users to ensure ongoing services are maintained and the investments function is ready to undergo contract renewals, and re-negotiations.
Determine service levels for the Service providers within the remit, working with the Business owners to agree the key performance indicators and run governance to review and report on service providers adherence
Work closely with the Rest Procurement and Supplier Governance team, supporting the implementation of the Rest Supplier Governance policies, and guidelines across vendors, including those related to CPS230 regulatory compliance.
Drive both healthy vendor relationships and cost savings on behalf of Rest's members, tracking spend, being across invoicing, user licences, and work closely with the Investment Finance Partnering team to ensure costs and cost savings are budgeted for and forecasted.
Apply innovative solutions to the overall management of investment service providers, working with the Service Provider team and outside of the team to achieve results, this includes service provider due diligence.
Lead or participate in any other tasks which help support the Investments function better manager service providers and other vendors.
Qualifications
Relevant business, commerce or finance degree
Procurement and supply industry body memberships and/or certifications highly regarded, e.g. CIPS.
Required experience, understanding or credentials including:
Relevant tertiary or technical qualifications in Information Management, Finance, or related field.
Strong Commercial Business Acumen
Service provider management background, ideally including regulatory compliance to CPS230
Problem solving ability, with a strong attention to detail and can-do attitude.
Collaborative team player




Demonstrated experience in a service provider or service provider management role
Demonstrable experience and track record with managing service providers
Excellent stakeholder communication, engagement and influencing skills ranging from C-suite to Analyst positions.
Ability to form strong working relationships and influence senior people internally and externally through clear and well-articulated points of view
Comprehensive understanding of Service Level Performance & Obligations Management and Reporting
Ability to work flexibly & adapt to the changing needs of the business.
Additional Information
Our benefits have been designed so you can tailor your experience with us and include:
Personal and professional development opportunities
Hybrid working
Purchase leave scheme and gender neutral 16 weeks paid parental leave
Super Contribution Continuation for 12 Months of parental leave
Linkedin Learning
Income Protection Insurance
Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)
Rest Stops - meeting free breaks
If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.
Rest is committed to creating a flexible work workplace and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.
We value the different backgrounds, lived experiences and abilities our diverse team brings.
We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles.
This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.
*Funds under management as at 31 July ****.
Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report ****.
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📌 Service Provider Manager, Investments (Melbourne)
🏢 Rest
📍 Melbourne