The Opportunity – Join us in shaping a better future for people, communities, and the planet.We're Looking ForA Customer Service Specialist who thrives in a fast paced, customer focused environment and enjoys combining service excellence with sales outcomes.
This is a permanent full time role based in Melbourne offering hybrid working conditions.You will be available to work Monday to Friday, 9:00am to 5:30pm.
This hybrid role includes a mix of home and office based work, with attendance at our Head Office every Tuesday.
Flexibility to work occasional weekends as required is also essential.What You'll DoJoin our National Sales and Service team supporting residential projects through online and phone enquiriesBe the first point of contact, qualifying and nurturing leads into sales opportunitiesManage a pipeline using CRM, ensuring accurate data and timely follow upWork closely with Sales and Marketing to support conversion and customer experienceAbout YouYou're passionate about delivering exceptional customer experiences and enjoy working towards transparent outcomes.
You thrive in high volume environments and love building relationships that lead to meaningful results.




You're looking for a role where you can develop your sales capability while making a real impact on customer journeys.Experience & Skills That CountExperience in a high volume, customer service environmentProven ability to manage inbound enquiries and qualify leadsStrong communication skills with the ability to build rapport and influence outcomesExperience using CRM systems such as Salesforce, along with Microsoft Office and ExcelAbility to manage multiple enquiries while maintaining accuracy and service qualityThe Right MindsetCustomer first approach with a strong sense of ownershipResilient and adaptable in a fast paced, target driven environmentCollaborative team player who contributes to shared successThe Stockland PropositionWe're a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves.
We're committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.
If you need adjustments during the recruitment process, just let us know.
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📌 Customer Service Specialist - Mpc (Melbourne)
🏢 Stockland
📍 Melbourne