Must Have : Strong written and verbal communication skills with proven customer service experienceAdvantage to have : Experience with Homhero and RMS CloudExperience : Previous experience within the short-term or holiday rental accommodation industry is highly desiredLocation : Surfers Paradise, Gold CoastJob Type : Full-TimeSalary : Based on experienceMust Have : Strong written and verbal communication skills with proven customer service experienceAdvantage to have : Experience with Homhero and RMS CloudExperience : Previous experience within the short-term or holiday rental accommodation industry is highly desiredLocation : Surfers Paradise, Gold CoastThe positionWe are looking for a passionate and people-focused Training & Support Specialist to join the Homhero team.
This is a client-facing, high-impact role that sits right at the heart of our customer success story.You will be the trusted Homhero guru that our clients rely on, helping holiday rental property managers across Australia get the most out of our software from day one.
You will work closely with clients, and our development team in a quick-growing, collaborative environment where communication, initiative, and genuine care for our clients are valued above all else.If you love helping people, have a passion for technology, and want to grow with Australia's leading all-in-one solution for holiday property managers,



this role was made for you.What you will doProvide support and training to new and existing clientsAssist in the onboarding and implementation of new clientsProvide support for our partner RMS CloudProvide support for the software development teamMeet with clients for in-house and on-site training sessionsCreate and document online guides and knowledge base articlesLiaise and set up connections with Airbnb, Booking.com, Vrbo and MarriottTake ownership of your role and shape how it evolvesGrow with a fast-scaling Australian tech companyWho you areYou have strong written and verbal communication skillsYou deliver excellent customer service and can engage with a diverse range of property managers and clientsYou build strong relationships using well-developed interpersonal and communication skillsYou have a proven attention to detailYou are able to work autonomously when requiredYou bring sound conflict resolution, negotiation and problem-solving skillsExperience with holiday rental or short-term rental software such as Homhero and RMS is an advantagePrevious experience in property management software training is highly desiredExperience within the short-term or holiday rental accommodation industry is highly desiredTrust accounting knowledge is an advantage
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📌 Training & Support Specialist (Gold Coast)
🏢 Homhero
📍 Gold Coast