Additional InformationJob Number ********Job Category Rooms & Guest Services OperationsLocation 408 Flinders Lane, Melbourne, Victoria, Australia, ****VIEW ON MAPSchedule Full TimeLocated Remotely?
NPosition Type Non-ManagementAre you excited to work and create epic moments for guests at our multi-award-winning venues?
Come and join Marriott International, the largest hotel network in the world.
W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds.
Our tribe is diverse and enabled to be the best version of themselves.
If this sounds like your next workplace, read the below!
About the Hotel - W MelbourneW Melbourne is the rebel between the streets,sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city.
Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history.
There are four electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space.
W Melbourne is set to be the place to see and be seen in.Why Choose W Melbourne?
Competitive Pay & Annual Reviews: reviewed every JulyMentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.Career Growth: global and interstate opportunities with Marriott InternationalPrime CBD Location: steps from public transport and parkingBirthday Perks: enjoy your special day with a paid day off!




Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discountsCommunity Engagement: join W Melbourne'sTake Careinitiatives and make a differenceAward-Winning Workplace: third-consecutive-year Excellent Place to Work certified, with celebrated hatted restaurants, bars, and event spacesReferral Bonus: bring your friends and work alongside your tribeWhat We Expect of YouPrevious experience in hotel front office is highly desirableDemonstrated experience with OPERA hotel PMS is advantageous.A proactive and upbeat demeanor that inspires excellenceA genuine passion for creating standout guest experiences and consistently going above and beyondKeen to take on new challenges and grow within your careerA balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brandA Glance at What You Will DoWelcome guests with genuine warmth, energy and a smile, using their names where possible - you're their first impression of WProcess guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning roomsRespond to questions, concerns,



and requests using W service standardsEngage guests in meaningful conversation about their stay, the hotel, and local area like a true localLog and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concernsReview billing discrepancies, post charges, and ensure accurate final accounts with next-level precisionSupport Marriott Bonvoy enrollments and make guests feel like part of the Marriott International familyBring our Whatever/Whenever brand culture to life with every guest interactionW Hotels' mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We're here to open doors and open minds.
We're constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
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📌 Front Desk Agent (Melbourne)
🏢 1GWUV
📍 Melbourne