Customer Service Representative / ConciergeOur mission is to seamlessly augment vision for Clinicians.
We develop biomimetic technology that's without weight, and so clear that it feels as though human sight has been amplified, not just magnified.
Optics that work to go beyond the limits of human vision.
We see a future where our technology, in the hands of the visionaries, the artists, and the best in the world, unlocks a new constellation of possibilities and becomes a catalyst for a radical transformation in healthcare.At BD, you can expect hard work, sometimes long hours, but incredible ownership, flexibility and freedom to work on difficult problems.
Our start-up culture is dynamic, immensely positive, and you will be around many brilliant minds across a variety of fields.About Bryant DentalOur mission is to seamlessly augment vision for Clinicians.
We develop biomimetic technology that's without weight, and so clear that it feels as though human sight has been amplified, not just magnified.
Optics that work to go beyond the limits of human vision.
We see a future where our technology, in the hands of the visionaries, the artists, and the best in the world, unlocks a new constellation of possibilities and becomes a catalyst for a radical transformation in healthcare.At BD, you can expect hard work, sometimes long hours, but incredible ownership, flexibility and freedom to work on difficult problems.
Our start-up culture is dynamic, immensely positive, and you will be around many brilliant minds across a variety of fields.The OpportunitySalary Range: $*********** + performance bonusesWe're seeking a dynamic Customer Success Specialist/Concierge to become the face of our growing company.
This isn't a customer service role - you'll be a trusted advisor to medical and dental professionals,



helping them transform their practices with our innovative solutions.What You'll DoBuild lasting relationships with medical and dental professionals across Australia and internationallyBecome a product expert on our cutting-edge dental technology solutionsDrive customer success through proactive support, training, and troubleshootingCollaborate cross-functionally with our product, sales, and technical teamsProcess orders and logistics including international shipments with precisionCreate a welcoming workplace for visitorsContribute to our growth by identifying opportunities to enhance customer experienceWhat Makes You Perfect for This RoleEssential:2-3+ years in high touch, concierge-style B2C customer-facing rolesExperience with CRM systems and customer service softwareExceptional communication skills (verbal, written, and interpersonal)Strong problem-solving abilities and grace under pressureEnthusiasm for technology and innovationLocated in Sydney with reliable transport to ChatswoodWhy Choose Bryant Dental?
Competitive Package:Attractive salary with performance-based bonusesGenerous annual leave allowance of 25 days, plus national public holidaysCareer Growth:Clear advancement pathways in customer success, sales, or operationsMentorship from industry veterans and startup foundersOpportunity to shape processes as we scale globallyCross-training opportunities across departmentsCulture & Environment:Close-knit, intelligent, high-energy team that celebrates wins togetherRegular team events and professional networking opportunitiesSnacks, coffee, and a focus on work-life balanceReady to Join the Revolution?
We're looking for someone who doesn't just want a job - but wants to be part of something transformative.
If you're excited about technology, passionate about customer success, and ready to grow with a dynamic startup, we want to hear from you.Bryant Dental is an equal opportunity employer committed to diversity and inclusion.
We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.
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📌 Customer Service Representative / Concierge (New South Wales)
🏢 Bryant Dental
📍 New South Wales