ARA Fire is a leading provider of fire protection and life safety solutions across Australia.
We are seeking a highly organised and customer-focused Administration Assistant to support our service operations and help deliver outstanding service to our clients.This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and thrives on keeping systems, schedules, and administrative processes running efficiently.About the RoleYou will play a key role in supporting our service team by coordinating administrative activities, processing work orders, assisting with invoicing, maintaining customer records, and providing exceptional customer service.Key ResponsibilitiesAnswer and manage customer enquiries via phone and email.Schedule service appointments and support technician coordination.Enter and maintain job information within company systems.Process completed service jobs for invoicing.Perform invoice quality checks and ensure customer requirements are met.Maintain accurate customer, property,



and service records.Generate reports and assist with administrative documentation.Support supervisors and technicians with administrative requirements.Manage filing, correspondence, and office administration tasks.Assist with continuous improvement initiatives and operational support.What We're Looking ForPrevious experience in an administration, customer service, or office support role.Strong organisational and time-management skills.Excellent verbal and written communication skills.High level of accuracy and attention to detail.Strong Microsoft Office skills, particularly Outlook, Word and Excel.Ability to manage multiple priorities in a busy environment.A proactive attitude and willingness to support the wider team.Experience within a service, trades, construction, facilities, or fire protection environment is highly regarded.Why Join ARA Fire?
Join a respected Australian-owned organisation.Supportive and team-oriented team environment.Opportunities for professional development and career growth.Diverse and varied role where no two days are the same.Be part of a business focused on safety, service excellence, and innovation.
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📌 Administration Assistant (Victoria)
🏢 ARA FIRE PROTECTION SERVICES
📍 Victoria