Employment type: Permanent, Full-Time Location: Karnup, WA Reports to: Operational SupervisorAbout Camelot Pet ResortCamelot Pet Resort provides a trustworthy and reliable service operating every day of the year.
We provide pet accommodation and services for cats and dogs, priding ourselves on quality customer care.This is an autonomous, hands-on role - the Resort Manager runs day-to-day operations independently on site, with support and escalation available from the operations team, and is suited to someone confident running a site largely on their own initiative.About the RoleOur fantastic team is on the search for a hardworking, passionate and experienced Resort Manager to join our team.
The Resort Manager performs and supervises duties in technical animal care, office routines, and customer relations.
You'll maintain the boarding facility's appearance and general housekeeping to provide a comfortable, professional boarding environment, always complying with Health and Safety requirements.Responsibilities include but are not limited to:Overseeing all resort staff on policies and proceduresEnsuring the well-being of pets through detailed attention to feeding, behaviour, exercise, cleanliness and comfort as per client requestsCreating a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyaltyImplementing new procedures and discussing strategies with the leadership teamStaff recruitment and trainingMaintaining efficient staffing and rosteringConducting staff performance reviews as requiredEnsuring WHS requirements are implemented and abided byRegular assessment of the property and reporting maintenance requirementsFinancial reports including completing end-of-day itemsStock ordering and maintaining stock take3-5 years of experience leading a teamSuperior customer service skills,



including face-to-face and written communicationCommitment to work weekends and holiday periods (incl. Christmas Day and New Year's Day)Full Australian working rightsCurrent driver's license and vehicle access (Camelot is not well served by public transport - you'll need your own transport to site)Comfortable with the physical demands of the role - regular standing, walking, bending, and lifting, and working outdoors in all weatherA proactive, "can do" attitude with a robust focus on customer service, pet welfare, and facility cleanlinessConfidence working autonomously, with limited on-site backupBonus points if you haveA qualification in Companion Animal Services (or similar), or farm/large animal experienceDog training or behavioural knowledgeA management degree or certificateConfidence with booking/reservation systemsA love of learning and teaching othersEnjoys creative problem solving with the confidence to share and execute with leadershipWhyyou'lllove it hereBi-Monthly Virtual leadership sessions -connect regularly with collaborative leader and supportive fellow managersHands - on management support -your experienced Operational Supervisor will check in regularly and be available for ongoing guidance.A dynamic workday -no two days are the same;you'llwork with animals, peopleand a fantastic teamReal ownership of the resort -bring your ideas to life and make a meaningful impact.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How many years' experience do you have as a Resort Manager?
How much notice are you required to give your current employer?
Have you worked in a role which requires a sound understanding of OH&S;/WHS?
Have you worked in a role where you were responsible for stock control?
#J-*****-Ljbffr

📌 Resort Manager — Camelot Pet Resort (Western Australia)
🏢 @
📍 Western Australia