Are you an experienced customer service leader who thrives on developing high-performing teams and delivering exceptional client experiences?
Join one of Australia's leading veterinary specialist and emergency hospital networks and take the next step in your leadership career.
This is more than a traditional customer service leadership role.
As our Client Services Team Leader, you'll have the opportunity to influence service excellence across a growing specialist and emergency hospital while developing a high-performing professional team that plays a critical role in the client and patient journey in a purpose-driven healthcare environment.Why Join SASH?
At SASH, we recognise that exceptional client experiences start with exceptional people.
When you join our team, you'll become part of a supportive, collaborative environment where your contribution is valued and your development is encouraged.Benefits and Perks Include:Career progression opportunities within one of Australia's leading veterinary hospital networksOngoing leadership development and professional growthAccess to internal and external learning opportunitiesWork alongside highly skilled specialists, emergency clinicians, and industry leadersBe part of a purpose-driven organisation dedicated to helping pets and their families live their best livesEmployee Assistance Program (EAP) providing confidential wellbeing supportSash Paid Parental LeaveFlare Discounts and Benefits (everyday essentials across more than 500 retailers, plus big-ticket items like health insurance, utilities/energy, home loans, travel,



and cars.A collaborative and supportive leadership team that invests in your successEmployee discounts for your own pets*Modern specialist and emergency hospital facilitiesA values-driven culture focused on teamwork, compassion, accountability, and excellenceThe opportunity to lead a team that makes a meaningful difference to clients during some of the most important moments in their pets' livesAbout the RoleThis is an exciting chance for a motivated and people-focused leader to shape the performance, culture, and success of our Client Services team.As Client Services Team Leader, you will play a pivotal role in ensuring every client, patient, and referring veterinarian experiences the highest standard of care and service from their first interaction with SASH.Leading from the front, you will be responsible for developing a highly engaged and high-performing team while driving service excellence, operational efficiency, and continuous improvement across the client journey.Key responsibilities include:Leading, coaching and developing the Client Services teamBuilding a positive, accountable, and collaborative team cultureDriving exceptional service standards and client satisfactionManaging rostering, workforce planning, and leave coordinationSupporting recruitment, onboarding, and team developmentConducting performance reviews and career development planningIdentifying opportunities to improve systems and workflowsBuilding strong relationships with pet owners, referring veterinarians,



and internal stakeholdersWhy This Opportunity Stands OutIf you're passionate about leadership, service excellence, team development, and making a genuine impact, this is an opportunity to build a rewarding career with an organisation that is transforming veterinary care across Australia.About YouWe're looking for an experienced leader who is passionate about customer service and knows how to bring out the best in people.You will be someone who:Has proven experience leading customer-facing teamsCreates engaging and positive team culturesDemonstrates exceptional communication and relationship-building skillsIs confident coaching, mentoring, and developing team membersTakes ownership and thrives in a fast-paced environmentHas strong organisational, administrative, and problem-solving skillsIs driven to deliver exceptional client experiencesLeads with empathy, professionalism, and accountabilityExperience in veterinary healthcare, specialist services, hospitality, or other high-service environments will be highly regarded.Why This Role MattersEvery day at SASH, our Client Services team supports people during some of the most emotional and important moments in their pets' lives.As the leader of this team, you will help ensure these experiences are delivered with compassion, professionalism, and excellence.
Your contribution will directly impact client satisfaction, team engagement, and the overall success of our hospital.If you're looking for a leadership role where you can truly make a difference while growing your career, we'd love to hear from you.Join SASH Gold Coast and become part of a team dedicated to providing exceptional care for pets, their families, and each other.
#J-*****-Ljbffr

📌 Client Services Team Leader (Gold Coast)
🏢 @
📍 Gold Coast