The Recruitment Alternative – Melbourne VICFull time, Permanent2d ago , from The Recruitment AlternativeBe the first point of contact for customers via phone, email and website enquiriesJoin a friendly and supportive team in a varied customer service and administration roleOpportunity to broaden your skills in a growing and successful businessAbout the RoleOur client is a well-established and growing business specialising in quality outdoor lifestyle products, including outdoor furniture, storage solutions and garden products.
They are seeking a friendly, organised and customer-focused Customer Service Co-ordinator to become the welcoming voice for their business.As the first point of contact, you'll manage customer enquiries via phone, email and website, assist showroom visitors and ensure every customer receives a professional and positive experience from their first enquiry through to purchase.Working closely with a supportive team, you'll enjoy working in a busy family friendly business, where you will manage the customer service side of the organisation.What's in it for You?
Monday to Friday | 9.00am – 5.00pmStable, full-time position with a growing businessFriendly,



supportive and team-oriented team environmentVaried role combining customer service and administrationOpportunity to expand your skillsCompetitive salary based on experienceOn-site parking providedDuties:Be the first point of contact for customer enquiries via phone, email and websiteAnswer incoming calls and provide outstanding customer serviceRespond to customer enquiries promptly and professionallyWelcome and assist showroom visitorsProvide product information and assist with customer enquiriesLiaise with customers regarding products, orders and general enquiriesSupport the wider team with day-to-day operationsDeliver an exceptional customer experience with every interactionSkills and Experience:Previous experience in customer service, administration or internal sales, within a Trade, Hardware or similar will be highly regardedFriendly, professional and confident communication skillsStrong organisational skills with excellent attention to detailAbility to manage multiple tasks and prioritise effectivelyProactive, positive and team-oriented approachCurrent driver's licence and own reliable transport preferred due to the business locationPlease Note This is an onsite position working Monday to Friday, 9.00am to 5.00pm.
Due to the location of the business, applicants with their own reliable transport will be highly regarded.
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📌 Customer Service Coordinator (Melbourne)
🏢 The Recruitment Alternative
📍 Melbourne