We are seeking a dedicated and professional Customer Service Representative to join the team at ORAFOL Australia Pty Ltd.
This is a full-time position based in Ormeau, Queensland.
In this role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels.
You will play a vital part in maintaining our reputation for outstanding customer care and helping to build long-lasting relationships with our clients.
This position is essential to our operations, ensuring that customer inquiries are handled efficiently, professionally, and with a genuine commitment to satisfaction.Key responsibilitiesAnswering incoming calls and responding to customer inquiries in a prompt, courteous and professional mannerProcessing customer orders, requests and complaints with accuracy and attention to detailProviding product and service information to customers, addressing their questions and concernsRecording customer interactions and maintaining accurate records in the company databaseResolving customer issues and escalating complex matters to appropriate departments when necessaryFollowing company policies and procedures whilst delivering excellent customer serviceContributing to a positive team environment and supporting colleagues as neededIdentifying opportunities to enhance customer satisfaction and service qualityMeeting performance targets and key performance indicators for call handling, resolution times and customer satisfaction ratingsWhat we're looking forProven experience in a customer service or call centre environmentExcellent communication skills, both written and verbal,



with the ability to articulate clearly and professionallyStrong listening skills and the ability to empathise with customersProficiency with computer systems, databases and relevant software applicationsAbility to multitask and manage multiple customer interactions whilst maintaining qualityProblem-solving skills and the ability to think logically and act quicklyPatience, flexibility and a positive attitude towards challenging situationsOrganisational skills and attention to detailReliability and commitment to meeting performance targetsA genuine desire to provide outstanding customer servicePreferably, experience in a manufacturing, distribution or technical product environment would be advantageousWhat we offerAt ORAFOL Australia Pty Ltd, we value our employees and offer a competitive working environment.
We provide opportunities for career development and career progression within a supportive team culture.
We are committed to creating a workplace where employees feel valued and motivated.
Our team is collaborative, and we encourage open communication and mutual support.
We believe in recognising and rewarding hard work and dedication.About usORAFOL Australia Pty Ltd is a leading provider of innovative solutions in the graphics and functional materials industry.
With a strong presence in Australia, we are committed to delivering high-quality products and exceptional service to our customers.
Our company values integrity, innovation and customer-centricity, and we pride ourselves on our dedicated team that works together to exceed customer expectations.
We are an organisation that invests in our people and fosters a culture of continuous improvement and excellence.
#J-*****-Ljbffr

📌 Customer Service Representative (Gold Coast)
🏢 ORAFOL Australia
📍 Gold Coast