Gaming Training & Operations Manager | QLDYour Influence Should Extend Beyond One VenueRedcape Hospitality is looking for an experienced leader to join the team as Gaming Training & Operations Manager.It's an opportunity to influence people, performance and strategy across a portfolio of venues while shaping the future of gaming within one of Australia's leading hospitality groups.Why This Opportunity?
Join one of Australia's largest hotel and gaming operators, with genuine scale and opportunity to match your ambitionWork alongside an experienced Gaming & Technology team and a close-knit Senior Gaming Manager peer groupA role with real autonomy where you'll own the performance and standards of your regionBe involved in acquisitions, venue integrations and continuous improvement initiativesCompetitive salary with regular salary reviewsAbout the RoleReporting to the Group Gaming Manager, you'll be the senior gaming leader across your region, partnering with Venue Managers and Gaming Managers to lift performance, build capability and ensure every venue operates safely, compliantly and commercially.You'll split your time between being on the floor in venues and working with the broader Gaming & Technology team on strategy, reporting and continuous improvement.What You'll DoMentor, support and induct Gaming Managers across your regional venue portfolioDiagnose the drivers behind strong and underperforming venues, and work with venue teams to close the gapOwn harm minimisation compliance and support delivery of related training across your regionSupport cost control,



budgeting and ordering discipline at venue levelDeliver and coordinate gaming training, including monthly hospitality and supplier-led sessionsManage technical and compliance reporting, including cashflow, link reconciliation, AML and state-based unclaimed monies processingBuild strong supplier relationships and manage systems and machine escalationsSupport acquisition venues through onboarding, service model implementation and team integrationRepresent your region in the broader Senior Gaming Manager group, sharing insights and best practiceWhat We're Looking ForProven experience in a multi-site leadership role within hospitality or club/pub gamingStrong working knowledge of gaming compliance, harm minimisation and relevant QLD regulatory requirementsA track record of coaching and developing frontline leadersComfortable reading venue performance data and turning it into practical, on-the-ground actionA collaborative, values-led leadership style that builds trust and gets results through peopleWillingness to travel regularly across your regional venue portfolioAbout Redcape HospitalityRedcape Hospitality is one of Australia's leading hospitality groups, with more than 2,000 team members working across 50+ venues in New South Wales, Queensland, Victoria and Queenstown, New Zealand.Gaming is a core part of Redcape's business.
We continue to invest in our venues, technology and people, creating an setting where experienced gaming leaders can thrive and make a genuine impact.Please note: This role is advertised externally as Region Gaming Manager and is internally classified as Senior Gaming Manager.
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📌 Gaming Training & Operations Manager | Qld (Brisbane)
🏢 Redcape Hotel Group
📍 Brisbane