Account Manager- Global ForwardingC.H.
Robinson is currently seeking an Account Manager- Global Forwarding, responsible for driving growth and maximizing retention across a portfolio of mid-size customer accounts.
The Account Manager will identify, develop, and expand freight forwarding opportunities across air, ocean, and multimodal transportation services while driving demand and maximizing customer value.
They will deliver tailored logistics solutions aligned with customer needs, serve as the primary point of accountability, and partner with internal teams and global stakeholders to ensure exceptional service delivery and long-term customer success.ResponsibilitiesRetain and grow a customer portfolio of medium-size client segment (N.A. account range ~***** accounts, EU account range ~***** accounts)Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participantResponsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPsDevelop account relationships with contacts at multiple levels within the organizationIdentify opportunities to further penetrate accounts by selling CHR's diverse servicesProvide solution design through face-to-face interaction with accountsBring pricing options & recommendations to account leadershipIdentify issues, seeking input from others to determine best course of action & implement solutionsManage customer expectations through the creation and utilization of SOPs, KPIs and other account-specific metricsContribute to the development and management of the annual account plan and budget.Provide updates to internal team and make adjustments as necessarySell and negotiate at a core / strategic levelEstablish and maintain relationships with day-to-day / weekly / monthly contactsConduct regular business reviews,



leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customerConsistently ensures execution of business through local Branch proceduresActs as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resourcesCreate / Review internal account metrics on a regular basis (weekly)Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyPartners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI'sRequired QualificationsHigh school diploma/ Graduate or equivalent qualificationMinimum 3 years of account Management experience within freight forwarding or logisticsPreferred QualificationsExcellent communication and presentation skills and the ability to negotiate at all levelsProficient in Microsoft Office Suite of programsDemonstrates and drives a data-driven approachAbility to build strong customer relationshipsDemonstrated influencing, negotiation, collaboration, communication, and presentation skillsStrong orientation towards growth, sales, relationship building, negotiation, and financial acumen, with a focus on developing long-term relationships with customersAbility to develop a thorough understanding of C.H. Robinson's service portfolio, business strategies,



and technology systemsBenefitsflexible work to support a work/life balancebroad range of career development opportunitiesEmployees have access to our well regarded, confidential Employee Assistance ProgramOur Robinson Cares program allows our employees to give back to the communityValues a diverse and inclusive work environmentWhy Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.
With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200.
We've been an innovator in logistics for over 100 years.
Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy.
With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.
Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people.
FORTUNE has named C.H. Robinson one of the World's Most Admired Companies ****, showcasing our position as a leader in our industry.
Our commitment to excellence is further affirmed by being named a Great Place to Work ******* by the Outstanding Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in **** by Newsweek.Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
For more information, visit us at .
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📌 Account Manager - Global Forwarding (Brisbane)
🏢 C. H. Robinson Worldwide
📍 Brisbane