About The OpportunityFCM is expanding our Canberra business and we need a new leader at the front.
You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.This role combines leadership, commercial insight and operational expertise, giving you the opportunity to drive outcomes for both customers and your team.You will play a pivotal role in developing high-performing Travel Consultants while building strong, long-term client relationships.
If you thrive in a fast-paced, customer-centric environment and love seeing others succeed, this is your opportunity to make a real impact.Key ResponsibilitiesLead, coach and develop a high-performing team of Travel ConsultantsBuild strong relationships with Government and corporate clients, driving retention and growthOversee daily operations, ensuring service excellence, SLA delivery and process complianceSupport complex bookings, escalations and technical problem-solvingIdentify opportunities to improve performance, profitability and customer experienceCollaborate with internal stakeholders to deliver seamless service outcomesContribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thriveExperience & Qualifications5+ years' experience in the travel industry (corporate or retail)Previous leadership or senior Travel Consultant experienceStrong GDS expertise, ideally SabreProven ability to manage complex itineraries and client relationshipsCommercially minded with robust communication and problem-solving skillsExperience working with KPIs and driving team performanceWHAT YOU'LL ENJOY:OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + superCulture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****, Sydney in ****)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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📌 Team Leader - Canberra, Act
🏢 FCM Travel Australia
📍 Canberra