Job opportunityWe are seeking a motivated and technically capable Technical Officer to join our Insurance business group.
This role offers the opportunity to influence scheme performance, strengthen operational practices and contribute to continuous improvement across key workers compensation functions.The positionAs a Technical Officer you will support the Service Delivery and Operations functions by analysing performance and risk, reviewing operational practices and providing evidence‐based insights and recommendations to support high‐quality scheme outcomes.You will contribute to the monitoring of claims service delivery, customer experience and agent performance, while supporting internal audits, policy and operational instruction maintenance, and cross‐functional initiatives.
The role has a strong focus on assurance, governance and continuous improvement across core scheme functions including eligibility, Return to Work, disputes, serious injury, recoveries, and whole person impairment.This is an opportunity to work across a broad range of technical and operational matters and to make a meaningful contribution to scheme performance, integrity and sustainability.This role is offered on a full‐time basis.Key responsibilitiesanalyse data and information to understand volumes, trends, performance and emerging risks across claims service deliverysupport audits and quality reviews to assess compliance with legislation, claims instructions and operational expectationsreview and maintain claims instructions, policies and operational resources to ensure they remain current, clear and effectivemonitor and report on claims agent performance, customer experience and service recovery outcomescontribute to the operation of operational risk registers, including identifying risks,



assessing controls and supporting mitigation actionsprepare reports, insights and recommendations to support leadership decision‐makingbuild effective working relationships across Insurance, with claims agents and external providerscontribute to cross‐functional projects and initiatives that strengthen scheme capability, governance and performancePosition descriptionTechnical Officer - Position Description - August ****.pdfRemunerationThe base salary range for this position starts from $101,****** per annum (exclusive of superannuation).
The final offer will be commensurate with the successful candidate's qualifications, skills and experience.Why join us?
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential.
At ReturnToWorkSA, you can expect a range of perks including:strong wellbeing program including gym access, health initiatives and EAPflexible working arrangements including work from home, compressed working hours, purchased leave and many other optionsongoing learning and development opportunities to support your growthmodern Adelaide CBD offices with great views and excellent facilitiesAbout youYou are analytical, curious and comfortable working with complex information.
You bring experience in work injury insurance, or a comparable regulatory or assurance environment, and you are confident interpreting legislation,



policy and operational frameworks.You are able to identify risks and systemic issues, translate insights into practical recommendations and work collaboratively with internal teams, claims agents and external stakeholders.
You value professionalism, accountability and continuous improvement and you align strongly with ReturnToWorkSA's values.What you will bringexperience working in workers compensation, insurance, regulation or a similar environmentstrong analytical and critical thinking skillsability to interpret legislation, policy and operational frameworksstrong stakeholder engagement and relationship management skillsexperience preparing reports and presenting recommendationscommitment to continuous improvement and customer outcomesFurther informationWe are looking for people who align with our values: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.Inclusion and acceptanceReturnToWorkSA is an equal opportunity employer.
We are committed to fostering an inclusive workplace and encourage applications from people of all backgrounds.
Even if you don't meet every requirement and check every box, we welcome your application.About ReturnToWorkSAAt ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.We manage premiums and investments while regulating the Return to Work scheme, ensuring fairness, compliance and promoting the health benefits of work.
#J-*****-Ljbffr

📌 Technical Officer (Adelaide)
🏢 ReturnToWorkSA
📍 Adelaide