Head of Sales and Relationship ManagementDirector – Sales and Relationship ManagementLead growth.
Build the engine.
Enhance performance.This is a standout opportunity for a commercially sharp sales leader to take ownership of a significant SME growth portfolio within an established, fast-moving technology-enabled business.You'll lead both new business and relationship management functions, with a clear mandate to improve acquisition, retention, customer utilisation and overall commercial performance.This is not a role for someone who simply wants to manage a sales team.We're looking for a leader who knows how to create rhythm, discipline and accountability across a commercial function; someone who can build predictable pipeline, sharpen conversion, improve portfolio performance and create a genuinely high-performing team.You'll have ownership across:SME sales strategy, segmentation and go-to-market executionNew customer acquisition and pipeline performanceRetention, adoption and growth across an existing customer portfolioLeadership of Business Development and Relationship Management teamsForecasting, reporting, CRM discipline and sales effectivenessPerformance metrics, scorecards and activity standardsRecruitment, coaching and capability developmentCross-functional collaboration across product,



programs and operationsThe business is looking for someone who can bring structure without bureaucracy, energy without noise, and a solid commercial lens to every decision.You'll bring deep experience across sales leadership or broader commercial roles, with a track record leading high-volume SME sales or customer portfolios.
Experience within technology-enabled, platform, digital services, financial services or adjacent sectors will be highly regarded.You'll be well suited if you:Love building high-performance sales culturesAre highly data and metrics drivenKnow Salesforce and understand what excellent CRM discipline looks likeCan move comfortably between strategy and executionKnow how to coach managers and frontline teamsUnderstand that activity matters but outcomes matter moreHave successfully improved pipeline visibility, conversion and forecast confidenceSuccess will ultimately be measured through customer acquisition, retention and utilisation growth, pipeline coverage, conversion, forecasting reliability and team productivity.If you're a commercially ambitious leader who enjoys building scalable sales organisations and creating measurable performance improvement, this is a role worth exploring.
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📌 Head Of Sales And Relationship Management (New South Wales)
🏢 The Onset
📍 New South Wales