About the role
This is a hands-on leadership role where you'll combine frontline practice expertise with team coaching, operational oversight, and performance support.
You will lead the team's approach to quality, safety, client voice, and outcome achievement-while building robust partnerships across the sector.
Key responsibilities
In this role, you will:
Manage and track intake/waitlists, maintain referral pathways, and support delivery against annual client targetsLead direct intervention on high-risk acute cases, applying strong risk management and decision‐makingEnsure consistent use and completion of our clients Narrative Assessment Tools, embedding client voice in assessmentCoach and develop staff to deliver client empowerment interventions and record practice using the organisations Coaching AppBuild weekly dashboards and operational systems to track throughput and outcomes (e.g., consent rates, home visits, caseload benchmarks, client outcomes)Implement individual development plans, in-field coaching and performance support to lift practice quality and consistencyDrive a feedback-informed culture using brief wellbeing measurement tools (Session Rating Scale / Outcome Rating Scale)Complete monthly management requirements for direct reports (feedback, supervision, performance & coaching)
What you'll bring
You'll ideally meet one of the following:




Bachelor's degree in a relevant social services field + 4+ years case management experience (family support, child protection, youth, housing, or similar), orDiploma in a relevant community/services field + 6+ years case management experience in a similar setting
You will also have:
Strong applied understanding of child safety and social work/theoretical frameworks, and the ability to guide staff practiceWorking knowledge of relevant legislation (child protection, housing, etc.) and ability to coach teams on compliance requirementsProven people leadership capability (workflow direction, quality assurance, culture building, forward planning)Confidence engaging stakeholders (Child Safety, schools, hospitals, community services) and influencing outcomesAbility to connect clients into wrap‐around supports across programs and partner servicesStrong problem‐solving skills within a safety‐first, risk‐managed framework
Mandatory requirements
National Police CheckCurrent Working with Children Check (Blue Card) or ability to obtainDriver's licenceEvidence of work rights in AustraliaWillingness to travel regularly for community‐based work
Benefits of the role?
Competitive base salary + super + salary packaging (boosts take‐home pay)Work for a leading Aboriginal and Torres Strait Islander community‐controlled organisationJoin a supportive, purpose‐driven team making a difference for vulnerable young people and families
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📌 Youth Team Leader (Brisbane)
🏢 Tradewind Recruitment Australia
📍 Brisbane