- Lead the customer experience.
- Build high-performing teams.
- Drive operational excellence.Location: Western Suburbs (Hoppers Crossing head office) VICEmployment Type: Full time | PermanentAt All Purpose Pumps (APP), we're more than a pump supplier.
We're a trusted Australian partner delivering innovative pumping solutions that keep industries, businesses and communities moving.As we continue to grow, we're seeking an experienced Customer Experience Manager to lead and elevate the service our customers receive across every administrative touchpoint of their journey.This is an exciting leadership opportunity for someone who is passionate about customer excellence, team development, process improvement, and creating seamless customer experiences from first enquiry through to service and aftercare.Why Join All Purpose Pumps?
At APP, our people are at the centre of our success.




We offer:A key leadership role within a growing Australian businessThe opportunity to shape and improve the customer experience across the organisationA collaborative and supportive leadership teamA modern workplace based in Hoppers CrossingCareer development and growth opportunities The chance to lead meaningful change and continuous improvement initiativesA business that values accountability, teamwork and customer focusAbout the RoleReporting to the Service Business Unit Manager, you will lead both our Sales Administration and Aftercare & Service Administration teams, bringing them together as a unified customer-focused function.You will be responsible for ensuring customers receive fast, accurate and responsive support regardless of how they engage with APP.This role combines leadership, operations, customer experience, and continuous improvement, making it ideal for someone who enjoys both strategic thinking and hands-on team leadership.Key ResponsibilitiesCustomer Experience LeadershipTeam Leadership and DevelopmentOperational ExcellenceContinuous ImprovementWhat Success Looks LikeIn your first 12 months, you'll help us achieve:Improved customer satisfaction and customer experience outcomesFaster response and resolution timesGreater visibility of customer enquiries and requestsMore efficient order, service and aftercare processesStronger collaboration between sales, service and operational teamsA high-performing customer experience function that supports APP's continued growth.
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📌 Customer Experience Manager (Victoria)
🏢 All Purpose Pumps
📍 Victoria