Reapit is the original, end-to-end business technology provider for estate agencies of all sizes.
We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years.
Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies.
Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.What you'll be doingReporting to the Director of Corporate & Enterprise Accounts you'll be involved inMaintain a frequent and high level of Customer Engagement at an Enterprise/Corporate level.In conjunction with the Director of Corporate & Enterprise Accounts you will focus on meeting expected net revenue retention, expanding the product suite that eventuates in re-contracting.Key focus on RAG status and develop strategies to mitigate churn.Manage day to day running of the Enterprise accounts with weekly reporting to the Director of Corporate & Enterprise Accounts.Managing escalated requests with our customers.Collaborating with internal teams to ensure alignment across the businessWho we're looking forAt Reapit,



we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success.
Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.Excellent Organisation and Time Management skillsMin 3-5 year's experience in a similar role, working with key accountsTrustworthy and professional, with positive can-do attitudeStrategic solutions approach, with a hunger to grow customer spend and maintain revenueTeam player with strong work ethic and self-motivationConsistent record of exceeding targets and KPI'sAttention to detail and accuracy, with excellent presentation and communication skillsProven experience working with technology/SaasDriver Licence and trustworthy vehicleKnowledge of Reapit Sales or Reapit PM products highly desirableWhat your impact and success looks likeWe expect your success and impact in the early stages of your career with us to look something like this:Within 1-2 months:Get acquainted with the Reapit business, people, products & servicesCommence Product learningInternal Process learning & sourcingKnowing your KPI's & SLA's,



reportingInternal systems trainingIntroduction to your key accountsCommunication cadence with your portfolio commencedResponding to customers queriesBuilding internal relationshipsExpanding product knowledge & participating in knowledge share discussionsCommence working alongside the Senior Corporate Enterprise Account Manager to shadow key project delivery and build knowledge of these processesMaintaining records and data as requiredWithin 3 months:Maintaining a regular cadence of face-to-face meetings with your clients as requiredParticipating in forums and eventsUnderstand processes for key project delivery and demonstrate an increased knowledge.Increased product knowledge on the Reapit product suiteProviding feedback to our internal stakeholdersWe operate a Flexible Working Policy and we would like for you to work from our Sydney office 1-2 days per week.Don't tick all the boxes?
Neither do weWe care about our industry and want it to become a more inclusive and diverse place to work.
So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.
We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.
We feel we have an empowering workplace where everyone is supported and respected, and we want you to feel this too.
We welcome new ideas, thinking and approaches, whilst listening to all our employees.
"We are a **** Circle Back Initiative Employer – we commit to respond to every applicant."
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📌 Corporate Enterprise Account Manager (New South Wales)
🏢 Reapit
📍 New South Wales