Salary: SCHADS Level 4 + super + salary packagingLocation: Redcliffe, QueenslandEmployment: Full-time, 38 hours per weekContract: Fixed term until 30 June ****, with the possibility of extension subject to continued fundingClassification: Social, Community, Home Care and Disability Services Industry Award – Community Services Worker Level 4Help create welcoming and accessible pathways to mental health supportAre you an organised, compassionate professional who enjoys connecting with people and helping services run smoothly?
Communify is seeking a Pathways Facilitator to join the multidisciplinary team at our Medicare Mental Health Centre in Redcliffe.
This important frontline role helps ensure that people seeking mental health support receive a welcoming, respectful and well-coordinated response.You will combine participant engagement, referral coordination and administration to support the effective day-to-day operation of the Centre.What we offerA rewarding role supporting people to access timely mental health careA welcoming, multidisciplinary and values-driven teamAttractive salary packaging benefits that can increase your take-home payA dedicated professional development budgetRegular, meaningful supervisionAccess to a personalised Employee Assistance ProgramA adaptable, supportive and inclusive workplaceAbout the roleAs Pathways Facilitator, you will often be one of the first points of contact for participants, families, carers, referrers and community partners.
You will provide a calm, empathetic and trauma-informed response while coordinating referrals and maintaining accurate service information.Your key responsibilities will include:Responding to enquiries from participants, carers, families, referrers and stakeholders by telephone, email and textBuilding positive rapport and helping people navigate available services and supportsReceiving, assessing and coordinating incoming referrals through Redicase, PMHCIS, email,



telephone and faxResponding appropriately to people who may be experiencing mental health challenges or distressMaintaining accurate participant notes, referral information, databases and reporting recordsSupporting the Centre to meet service targets and reporting requirementsCoordinating group programs, including scheduling, administration, monitoring and data collectionProviding general administrative support, including scanning, data entry, calendar management and correspondenceMonitoring and ordering office supplies and resourcesWorking collaboratively with the multidisciplinary team to support a responsive and welcoming serviceAbout youYou will bring warmth, sound judgement and excellent organisational skills to a busy participant-facing environment.
You will be comfortable communicating with people experiencing complex or challenging circumstances and able to balance competing priorities without losing attention to detail.To succeed in this role, you will have:Relevant qualifications and/or experience in community services, mental health or a related sectorDemonstrated experience in administrative practices, systems and processesExcellent interpersonal and communication skills across telephone, email, written and face-to-face interactionsThe ability to communicate calmly, confidently and empathetically with people experiencing mental health challengesStrong planning and organisational skills,



including the ability to manage competing priorities and meet deadlinesThe capacity to respond flexibly and constructively to uncertainty and changing circumstancesStrong digital literacy and experience using Microsoft Office applicationsExperience with client management, referral or health information systems would be highly regardedThe successful applicant will be required to hold or obtain:A current open Queensland driver licenceA valid Working with Children CheckA valid NDIS Worker Screening CheckA satisfactory National Police CheckAbout CommunifyCommunify supports people across all stages of life to lead active, healthy and socially connected lives.We deliver services across mental health, aged care, disability, housing and homelessness, children and families, drug and alcohol recovery, and the NDIS.
Through our neighbourhood centres and community development programs, we also provide emergency relief, social inclusion activities, food security initiatives, multicultural support, community gardens and welcoming community spaces.We are committed to creating a diverse and inclusive workplace and encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability and people with lived experience of mental health challenges.About the Medicare Mental Health CentreCommunify's Medicare Mental Health Centres are safe and welcoming spaces providing free, high-quality mental health support.
Services are delivered over extended hours by multidisciplinary teams of health professionals and people with lived experience of mental health challenges.Funded by Brisbane North PHN, the Centres support people experiencing moderate to severe mental health concerns and complex life circumstances, as well as their carers and families.A cover letter outlining your suitability for the role and addressing the selection criteria.Applications close at 11:00 pm on 16 th August ****.Communify may begin reviewing applications and conducting interviews before the closing date, so early applications are encouraged.
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📌 Pathways Facilitator Medicare Mental Health Centre (Queensland)
🏢 Communify Queensland
📍 Queensland