This role is a part time, 6-month fixed contract.Help customers move through life's biggest moments.At Great Southern Bank, we're helping all Australians own their own home.
As a customer-owned bank, we put our customers first, reinvesting our profits into better rates, lower fees and better experiences.As our Payment Operations Officer, you'll play an important role behind the scenes, ensuring our customers' payments are processed accurately, securely and on time.
From supporting high-value domestic and international payments to helping protect customers from scams and resolving transaction disputes, your work will directly contribute to outstanding customer outcomes.You'll make an impact by:Processing domestic and international payment requests accurately and within service standardsInvestigating payment exceptions and resolving transaction issues efficientlyConducting due diligence to help protect customers from fraud and scam activityReviewing and managing card and transaction disputes from investigation through to resolutionResponding to customer and stakeholder enquiries via phone and emailProcessing foreign cheque deposits,



manual payments and reconciliation activitiesIdentifying and escalating processing errors and operational risksMaintaining accurate records and supporting continuous improvement across the teamDo things differently with usThis is a fantastic opportunity to build your banking operations career in a collaborative and supportive environment where your attention to detail and customer focus will make a genuine difference every day.To succeed in this role, you'll have:Experience in customer service or financial services (approximately 12 months or more)Strong attention to detail with a high level of accuracyExcellent problem-solving and analytical skillsConfidence working across multiple systems in a fast-paced environmentStrong written and verbal communication skillsThe ability to work both independently and collaboratively within a teamExperience in payments, cards, reconciliations or banking operations will be highly regarded, but is not essentialWhy Great Southern Bank?
Our benefits give you the flexibility and support you need to thrive, both personally and professionally.
You'll enjoy:Flexible work arrangements and hybrid working opportunitiesDiscounted home loans and banking productsPaid parental leave for all parentsWellbeing initiatives and employee assistance programLearning, development and career progression opportunitiesA genuinely inclusive culture where everyone belongsAt Excellent Southern Bank, we're committed to creating an inclusive workplace where people from all backgrounds can thrive.
If you're excited about this opportunity but don't meet every requirement, we'd still love to hear from you.
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📌 Operations Officer (Brisbane)
🏢 Great Southern Bank
📍 Brisbane