Western Sydney International Airport - Customer Service SupervisorPosted: 24/07/2026Closing Date: 14/09/2026Job Type: Permanent - Part TimeLocation: Western Sydney (WSI)Job Category: Customer ServiceStar Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports.
We pride ourselves on being big enough to manage, yet small enough to care!
Job DescriptionAs the Customer Service Supervisor, you will play a key leadership role in driving safety, service, and operational excellence.
You will oversee all customer service functions for our client airline, ensuring every interaction reflects professionalism and care.
From coaching and supporting your team to managing on-the-ground performance and resolving customer concerns, you will lead by example.
You will also liaise confidently with airport authorities, government agencies, airline representatives, and ground service providers to ensure safe, smooth, and efficient operations every day.Key ResponsibilitiesOversee the customer service functions of the client airlinesFirst level performance management of staff and customer issuesEngage with airport authorities, government agencies,



airline representatives and other ground service providersMonitor and evaluate the customer service delivery process and make recommendations for improvementsCollect and reconcile airline revenue as per airline requirementsManage and motivate a team of customer service agentsDevelop and implement policies and procedures to ensure consistent and productive customer service deliveryProvide training and development opportunities to customer service staffMonitor and maintain compliance with company and regulatory requirementsAssisting passengers that require wheelchair assistance (using wheelchairs or E-caddy's and safely operate any lifting equipment such as Eagle Hoists)Operate and utilise equipment such as Aerobridges, disabled passenger lifts, passenger assistance devicesMaintain effective communication with other departments and stakeholdersOther duties as assignedDesired Skills and ExperienceStrong ability to multi-task, prioritise and meet deadlinesCustomer focused to deliver exceptional serviceAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentAwareness of EEO, Anti-Discrimination & Harassment legislationHealth and Safety TrainingProficient in report writing, in plain and clear EnglishCapable of using ground to ground and ground to air radio equipment
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📌 Western Sydney International Airport - Customer Service Supervisor
🏢 Star Aviation
📍 Sydney