We are seeking a Logistics Customer Service Clerk to join the team in Brooklyn, VIC.
This is a full-time position that plays a vital role in ensuring our customers receive exceptional service and support throughout their logistics and distribution experience.
As Logistics Customer Service Clerk, you will be the key point of contact for our clients, handling enquires, coordinating shipments, and maintaining accurate records to ensure smooth warehouse and distribution operations.This role is essential to maintaining reputation for reliability and customer excellence in the warehousing, storage and distribution sector.Key responsibilitiesManaging customer enquiries and providing timely, accurate information regarding shipments, deliveries, and warehouse servicesProcessing and coordinating inbound and outbound shipments, ensuring all documentation is accurate and completeMaintaining detailed records of customer orders, inventory, and logistics transactions using warehouse management systemsLiaising with warehouse staff, drivers and customers to resolve shipping delays or discrepanciesPreparing and distributing shipping documentation, manifests,



and delivery confirmationsMonitoring delivery schedules and proactively notifying customers of estimated arrival timesHandling customer complaints professionally and escalating complex issues to management when necessaryData entry and updating of customer information and shipment details in company systemsSupporting the logistics team with administrative tasks and ad-hoc duties as requiredWhat we're looking forStrong customer service skills with the ability to communicate clearly and professionally with clients and internal teamsExperience in a logistics, warehousing or distribution environment, or proven experience in a customer service role within a quick-paced environmentProficiency with computer systems and warehouse management software; experience with logistics tracking systems is advantageousExcellent organisational skills and attention to detail, particularly when handling multiple shipments and customer requestsAbility to work independently and as part of a team, managing priorities effectively in a busy warehouse settingStrong written and verbal communication skillsProblem-solving mindset with the ability to handle customer concerns calmly and professionallyReliability and punctuality, with the flexibility to support peak trading periods when requiredA valid driver's licence is preferred, though not essential
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📌 Logistics Customer Service Clerk (Victoria)
🏢 seek.com.au
📍 Victoria