Your new company Ready to build your experience with one of Australia's leading banks?
Hays is partnering with Commonwealth Bank to recruit multiple Business Banking Customer Service Specialists.
Based in Sydney CBD, this is an opportunity to join a Big Four bank supporting business customers across Australia while gaining valuable banking and customer service experience.Your new roleAs a Customer Service Specialist, you'll be the first point of contact for customers seeking support with their accounts and banking enquiries.
You'll handle approximately 30 inbound calls per day, helping customers find solutions,



resolve issues and navigate their banking needs.Key responsibilitiesManaging inbound customer enquiriesResolving customer issues and providing solutionsNavigating multiple systems to access customer informationDelivering exceptional customer service in every interactionWorking collaboratively within a structured team environmentWhat you'll need to succeedPrevious customer service experience is essentialStrong communication skills and professional phone mannerAbility to manage a high volume of customer interactionsResilience, adaptability and a customer-first mindsetConfidence learning recent systems and processesStrong attention to detailWhat you'll get in return$***** per hour plus superannuation6 month temporary assignment with an opportunity for extension or permanencyMonday- Friday rotating roster with 8-hour shifts between 7:00am - 7:00pmComprehensive full-time training programmeHybrid working arrangements on reaching competencySupportive team culture with ongoing coaching and developmentExperience within a leading Big Four Australian bankValuable banking and customer service experience that can open future career opportunities
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📌 Customer Service Specialist (New South Wales)
🏢 Rashi Joshi
📍 New South Wales