Western Sydney International Airport - Customer Service CrewPosted: 24/07/2026Closing Date: 10/09/2026Job Type: Permanent - Part TimeLocation: Western Sydney (WSI)Job Category: Cargo Handling,Customer ServiceStar Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports.
We pride ourselves on being big enough to manage, yet small enough to care!
Job DescriptionAbout the JobAs part of our Customer Service Crew, you will be the welcoming face of our operation, ensuring every passenger's journey begins safely and smoothly.
You will deliver exceptional customer service, assist with seamless check-in and boarding experiences, and uphold the highest standards of safety and care.
With a genuine passion for people, you will represent our company with professionalism, confidence, and a strong commitment to always keeping our customers and colleagues.
Deliver check-in and PRM services on behalf of Star Aviation and its Airlinecustomers in the correct applicationEnsure you operate in a secure environment and demonstrate a clear understanding of the Health and Safety policies and proceduresPolitely welcome passengers as they arrive at the terminal counterCompare information on tickets with passenger data to ensure it all matches and is correctCheck bookings and issue boarding passesEducate passengers about airport security protocols and luggage allowancesSafely direct passengers to the correct gate for their flightRepresent both the Airline and Star to the highest-level ensuring customer satisfactionCollect and reconcile airline revenue as per airline requirementsEnsure the safe and secure operation of all equipment and assetsAssisting passengers that require wheelchair assistance (using wheelchairs or E-caddy's and safely operate any lifting equipment such as Eagle Hoists)Operate and utilise equipment such as Aerobridges, disabled passenger lifts, passenger assistance devicesPerform Boarding Gate duties including public announcements as per our client's requirementsComplete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirementsLiaise with passengers regarding missing baggageDesired Skills and ExperienceStrong ability to multi-task, prioritise and meet deadlinesCustomer focus to deliver exceptional serviceAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentAwareness of EEO, Anti-Discrimination & Harassment legislationHealth and Safety TrainingProficient in report writing, in plain and clear EnglishCapable of using ground to ground radio equipment
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📌 Western Sydney International Airport - Customer Service Crew
🏢 Star Aviation
📍 Sydney