Customer Service & Operations Administrator | ManufacturingWorkfast is seeking an experienced Customer Service & Operations Administrator to join our client's Coatings Team in Campbellfield, VIC.This dual Customer Service & Operations Admin Assistant position is ideal for someone who thrives in a rapid-paced environment, enjoys problem-solving, and delivers exceptional customer service.HighlightASAP start$***** per hour + loading + superMonday to Friday 6:30am - 3:30pmCasual position with full-time working hours - view to offer this position on a permanent basis for the right candidateStable and ongoing workOn-site parkingCareer progression and development opportunitiesWorking for a National BusinessWhat You Will Be DoingAnswering incoming calls and directing enquiries professionallyGreeting customers and ensuring a positive service experienceCompleting data entry for QA test certificates using ExcelVerifying orders for dispatch and processing shipments through VCC MaxOrganising freight and resolving any delivery-related issuesIdentifying and correcting system errors prior to invoicingProcessing credits, reworks and customer feedback formsSupporting stock-takes,



process testing and operational registersManaging Rapid Inducts for site visitors and contractorsPromoting Health & Safety and exercising Stop Work Authority when requiredWhat You NeedStrong experience in Customer Service and/or Operations AdministrationExposure to steel, fabrication, or manufacturing industriesStrong communication skills - written & verbal, and ability to manage competing prioritiesExcellent attention to detail and accuracyAbility to manage conflicting priorities in a fast-paced environmentProficiency in MS Office (Excel, Word, Outlook)Experience with ERP systems such as QAD or VCC MaxAbility to identify and implement process improvementsHighly adaptable, proactive and results-driven attitudeStrong problem-solving skillsAbout YouYou're someone who embodies:Passion - takes pride in their workIntegrity - committed to doing things the right wayContinuous Improvement - always seeking better ways to operateResults Driven - focused on accuracy, efficiency and customer satisfactionAbout WorkfastWorkfast partners with some of Australia's most reputable businesses across all states.
We ensure our workers are supported, paid correctly and treated fairly under Australian workplace standards.
We celebrate diversity and encourage applicants of all backgrounds to apply.
All personal information is handled confidentially in accordance with the Privacy Act ****.
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📌 Customer Service & Operations Administrator | Manufacturing (Victoria)
🏢 Workfast
📍 Victoria