Have you considered a career helping people and families through a difficult time in their life?
Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.We are looking to hire a part-time employee to cover, Fri-Sat-Sun-Mon between 8:00 AM till 4:00 PM.Duties of a Client Care Coordinator:Provide professional pet aftercare services with compassion and empathyCoordinate information between client care, preparation, operation, and cremation teams for smooth service deliveryAssist clients during viewings and collection of ashes with qualified and empathyPrepare client viewing rooms and ensure its up to high standardsEnsure accurate and timely data entry of client and veterinary informationAbout you:Exceptional customer service skills,



you are an effective and clear communicatorStrong organisation skills and thrive in a clean and tidy environmentAn ability to handle deceased pets in a professional manner as and when requiredAbility to effectively manage multiple tasks at a fast-paced environmentLooking for professionals with exceptional resilience and learning capabilitiesBenefits of joining InvoCare:You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved.
Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service.
The benefits you can receive include:Reward and recognition programsTailored induction and training programsWell designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experienceNetworking opportunities across the business and with peersBirthday and paid parental leaveFree access Employee Assistant ProgramWe are a diverse workplace and equal opportunity employerWe encourage applications from people of all ages, nationalities, abilities, and cultures.
*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position.
Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.
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📌 Client Care Coordinator (Part-Time Perm) (Victoria)
🏢 InvoCare
📍 Victoria