Operations ManagerTotal Pool Service | Canberra, ACT | Full Time, PermanentAbout Us:Total Pool Service has been Canberra's trusted pool specialist since ****.
We deliver maintenance, heating, repairs, tiling and safety barrier inspections to homeowners, strata complexes, hotels, government facilities and commercial clients across the ACT.
We are SPASA and Fluidra award winners with a 4.9 Google rating, built on doing the job properly and looking after our clients.We are now looking for an experienced Operations Manager to take the day-to-day running of the business off the owner's plate and keep our teams, jobs and clients moving.The Role:Reporting to the Director, you will own the operational engine of the business — scheduling, technicians, job flow, stock and service delivery.
This is a hands‐on leadership role suited to someone with at least 5 years' operational experience who enjoys structure, solves problems quickly, and holds a team to a standard.Key Responsibilities:Plan and manage daily job scheduling and technician run sheets to maximise efficiency and on‐time serviceLead, coach and roster the field team; manage performance, training and workflowOversee job quality from quote through to completion and invoicingManage inventory, equipment, vehicles and supplier relationshipsMonitor and improve operational systems, processes and job management softwareHandle escalated customer issues and maintain service standardsTrack key operational metrics (job completion, labour utilisation, margins)



and report to the DirectorEnsure WHS compliance and safe work practices across all sitesAbout You:Minimum 5 years' experience in an operations, service delivery or business management roleAt least 3 years' experience directly leading and managing a team of field staff or tradespeopleExperience within a trade, service or field-based business (pool, plumbing, electrical, HVAC, landscaping or similar) — 3+ years preferredStrong scheduling and resource-planning ability across multiple crews and job typesConfident holding people accountable while keeping morale high2+ years' hands‐on use of job management or CRM software, with a track record of improving systemsExcellent communication skills with clients, suppliers and staffCommercially aware — understands job costing, margins and productivityPool industry knowledge, SPASA certification or a relevant trade background is highly regardedMandatory ACT Tickets & Certifications:As this role operates within the trade industry in the ACT, the following are required.
Candidates who do not currently hold these must be willing to obtain them before commencement.Silica Awareness training (crystalline silica — mandatory in the ACT)What We Offer:Market-competitive salary package, negotiable on experienceGenuine autonomy and decision‐making ownershipEstablished, well‐regarded local business with 25+ years of historySupportive team culture and direct access to the business ownerOngoing training and industry certification supportLong‐term career stability with a growing Canberra businessOnly shortlisted candidates will be contacted.
Applicants must have full working rights in Australia.
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📌 Operations Manager (Canberra)
🏢 Total Pool & Spa Service
📍 Canberra