Viva Leisure is one of Australia's largest health club operators and the country's only ASX-listed gym network.
With a growing portfolio of brands including Club Lime, Plus Fitness, World Gym, HIIT Republic, Zoo Fit, Club Pilates, GROUNDUP and Supp Society, we're on a mission to make health and fitness more accessible to all Australians.Are you passionate about health, fitness, and helping others feel their best?
As a Retail Assistant at Supp Society, you'll be at the heart of the in-store experience - delivering friendly, knowledgeable service that helps customers make confident choices about their health and performance supplements.From keeping the store clean, organised, and looking its best, to sharing your product knowledge and genuine enthusiasm for wellness, you'll bring energy and expertise to every customer interaction.
If you love all things health and fitness and want to be part of a brand that lives and breathes it, this could be the perfect role for you.This is a casual opportunity with flexible hours.THE OPPORTUNITYSKILLS & QUALIFICATIONSQuallifications & CertificationsProduct training in sports supplements or nutraceuticals (Preferred but not essential)Skills, Experience & Personal Attributes1–2 years' experience in retail, customer service, or a health-related sales environment preferredPrevious experience in the supplement, fitness, or wellness industry is highly regardedBasic understanding of sports nutrition, wellness supplements, and fitness-related productsFamiliarity with point-of-sale (POS) systems and general retail operationsStrong interpersonal and communication skills with a customer-first mindsetSales-driven approach with the ability to build trust and rapport quicklyHigh attention to detail in merchandising, cleanliness, and store presentationPassionate about health, fitness, and helping others achieve their goalsTeam-oriented with a proactive, can-do attitudeReliable, punctual, and professional in all interactionsKEY RESPONSIBILITIESCustomer ExperienceGreet and engage customers with a friendly, knowledgeable, and consultative approachProvide personalised product recommendations based on individual goals, preferences,



and health needsFoster customer loyalty through exceptional service and meaningful in-store interactionsSales & Product KnowledgeMaintain strong knowledge of supplement products, including key benefits, recommended usage, and general product information.Effectively upsell and cross-sell products to support customer outcomes and drive salesConsistently meet or exceed individual and store sales targetsStore OperationsSupport stock replenishment, inventory control, and adherence to visual merchandising standardsAccurately process transactions using POS systems, including EFTPOS and cash handlingAssist with store opening, closing, and general upkeep to ensure a clean and organised environmentHealth & SafetyComply with all company hygiene, safety, and regulatory proceduresMaintain a safe and tidy workspace in line with OH&S; standardsYOUR LIFE AT VIVA - PERKS & BENEFITSAs an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people.
We offer a range of benefits to our employees such as Versatile Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities.Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-beingPaid Parental LeaveFree fitness membershipCentral locations with brand new facilities and ongoing learning and development opportunitiesAbove all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated.
We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.ABOUT VIVA LEISUREAt Viva Leisure, our mission is simple:



to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities.
Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.Established in ****, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women's-only facilities, personal training, wellness, and sports nutrition.
Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.In ****, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.In ****, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar.
As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates.
Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood.
In ****, Viva expanded its corporate World Gym portfolio with the upcoming opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.ACKNOWLEDGEMENTViva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia.
We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
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📌 Retail Assistant (New South Wales)
🏢 Viva Leisure
📍 New South Wales