Great perks and remuneration – Base + Car Allowance + IncentivesWork with industry‐leading products and technologyJoin a global organisation with a strong focus on training, safety and qualityAt KONE, you'll find innovation that goes somewhereWe see a future of smart cities.
As an innovation leader in the elevator and escalator industry, our award‐winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.Our work will take you in different directionsWe are seeking a Field Service Manager to join our Gold Coast team.
In this leadership role, you will be responsible for overseeing field operations, coordinating service activities, and building strong customer relationships.
You will ensure our technicians are well supported, resources are effectively managed, and customers receive exceptional service experiences.
Through your leadership, you will drive team performance, operational excellence, and customer satisfaction.This role is ideal for someone who thrives on building strong relationships, leading through communication, and lifting service experience through clarity, trust and engagement.What will you be doing?
Acting as the primary point of connection for a portfolio of customers, ensuring clear, proactive and professional communicationPlanning, prioritising and coordinating maintenance and repair activities across the technician team to consistently deliver on customer expectationsLeading, coordinating and running the day‐to‐day activities of an established team of technicians, including planning, performance,



and developmentSpending time in the field building strong relationships and gaining a deep understanding of customer needsOwning customer relationships to support the retention and long‐term growth of service partnershipsIdentifying opportunities to add value for customers by aligning service delivery to their evolving needsPartnering with internal sales and service teams to ensure customer solutions are delivered seamlesslyUsing customer insight and feedback to drive continuous improvement and support sustainable business growthChampioning safety, quality and consistent ways of working across the service teamAre you the one?
Experience in customer‐facing leadership roles within service, operations, facilities, construction or similar environmentsProven ability to build credibility, trust and long‐term relationships with customersOutstanding communication skills, with the ability to influence and align stakeholdersConfidence leading teams and delivering operational outcomes through others in a field or service environmentAbility to coordinate and prioritise field‐based activity, ensuring teams are set up to deliver safe,



high‐quality outcomesA strong customer mindset with high emotional intelligenceA sound commercial understanding and appreciation of how customer experience drives business performanceA strong commitment to safety and doing things the right wayFull drivers licenceWhat do we offer?
Career progression opportunities in a global organisationAccess to world‐class learning and development programsA supportive, high‐performing team environmentA total rewards package designed to recognise and motivateThe chance to work with cutting‐edge vertical transport technology on major, high‐visibility projectsNote:Applicants must either be a permanent resident or citizen of New Zealand or be a citizen of Australia to apply for this position.This role is being sourced directly by KONE.
We respectfully request no agency approaches.At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co‐workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on en/
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📌 Field Service Manager (Gold Coast)
🏢 Kone
📍 Gold Coast