We're looking for an experienced Service Coordinator to oversee the day-to-day delivery of workshop and field service operations, ensuring customers receive efficient, responsive and high-quality technical support.Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service, repairs and technical support across the construction and earthmoving industries.About the RoleReporting to the After Sales Manager, you'll coordinate the daily activities of the Service Department, managing workflow across workshop and field service operations while supporting technicians, customers and internal teams.This is a hands-on coordination role where you'll use your technical background to prioritise jobs, allocate work, troubleshoot customer and machinery issues, manage service personnel and ensure work progresses efficiently.Key ResponsibilitiesCoordinate and allocate workshop and field service jobsPrioritise workloads and manage technician utilisationProvide technical support and assist with machinery fault diagnosisManage service repair and maintenance activitiesRaise and close service jobs, purchase orders and invoicesMaintain accurate service documentation and reportingWe're looking for an experienced Service Coordinator to oversee the day-to-day delivery of workshop and field service operations, ensuring customers receive efficient, responsive and high-quality technical support.Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service,



repairs and technical support across the construction and earthmoving industries.About the RoleReporting to the After Sales Manager, you'll coordinate the daily activities of the Service Department, managing workflow across workshop and field service operations while supporting technicians, customers and internal teams.This is a hands-on coordination role where you'll use your technical background to prioritise jobs, allocate work, troubleshoot customer and machinery issues, manage service personnel and ensure work progresses efficiently.Key ResponsibilitiesCoordinate and allocate workshop and field service jobsPrioritise workloads and manage technician utilisationProvide technical support and assist with machinery fault diagnosisManage service repair and maintenance activitiesRaise and close service jobs, purchase orders and invoicesMaintain accurate service documentation and reportingAbout YouWe're looking for someone who combines solid technical knowledge with leadership, organisation and customer service skills.You will ideally have:Trade qualification in Mobile Plant, Heavy Vehicle, Earthmoving/Industrial Mechanics or equivalentMinimum 5 years' post-trade experience within the earthmoving industryStrong knowledge of hydraulic, pneumatic and electrical systemsSound fault-finding and diagnostic capabilityPrevious experience coordinating or leading a service/workshop teamStrong planning, problem-solving and time-management skills
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📌 Service Coordinator (New South Wales)
🏢 HOBAN Recruitment
📍 New South Wales