Service Co-ordinator / SchedulerAir Conditioning Industry
Mandurah, WA | $70,000–$80,000 + Super | Full-Time | Monday–Friday, 8:00am–4:00pm
Join one of WA's most respected air conditioning companies.
Ford & Doonan Mandurah is a long-established, family-owned business with an outstanding reputation for quality workmanship and exceptional customer service.
We are proud of the relationships we have built with our customers, our team and the local community, and we are looking for an exceptional person to join us.
We are seeking an organised, reliable and customer-focused Service Co-ordinator / Scheduler to become the heart of our Service Department.
This is a pivotal role where you will be the link between our customers, technicians, suppliers and manufacturers—keeping everything running smoothly while ensuring every customer receives the high level of service we are known for.
About the Role
Your day will include:
Scheduling and coordinating daily service and warranty bookings
Liaising with customers to arrange appointments and provide updates
Supporting our field technicians with job information, parts and scheduling
Ordering and tracking parts and warranty replacements
Processing warranty claims with manufacturers
Maintaining accurate service records and reports
Greeting customers in our showroom and professionally managing incoming phone enquiries
Working closely with our team to ensure jobs are completed efficiently and customers are kept informed throughout the process
About You




You will be someone who genuinely enjoys helping people and thrives in a fast-paced setting.
Ideally, you will have:
Previous experience in a Service Co-ordinator, Scheduler or Administration role
Experience within the air conditioning, HVAC or broader trade/service industry will be highly regarded
Outstanding organisational and time-management skills
Exceptional customer service and communication skills
The ability to remain calm, professional and solutions-focused when handling challenging customer situations
Strong computer skills and excellent attention to detail
A proactive attitude with the ability to prioritise multiple tasks
Experience using Simpro (preferred but not essential)
A positive, reliable and team-focused approach with a genuine desire to help others
Why Join Ford & Doonan Mandurah?
Join one of WA's most recognised and respected air conditioning brands
Become part of a friendly, supportive and experienced team
Enjoy a stable, long-term career with an established local business
Market-competitive salary package
A workplace where your contribution is genuinely valued and appreciated
If you are an organised problem-solver who enjoys helping people, building relationships and keeping a busy team running smoothly, we would love to hear from you.
To apply, please submit your Resume together with a Cover Letter telling us why you would be a great fit for our team.
For a confidential discussion, contact Sinead on ***************or ******** ***.
Ford & Doonan Mandurah

📌 Service Co-Ordinator / Scheduler (Mandurah)
🏢 Ford & Doonan Stores
📍 Mandurah