Top Dog Pest Control & Property Inspections is a trusted, locally owned and family-operated business servicing the Gold Coast and Brisbane region for over 10 years.
We're looking for an experienced, highly organised Administration & Booking Scheduler to join our small, hardworking team - full-time, in our Gold Coast office.
This is a genuinely busy, fast-paced role, and it is not entry-level.
You'll be the first point of contact for our clients and the person keeping the daily schedule for our field technicians running smoothly.
We need someone who already knows how to schedule a small team, follow a structured process, and keep pace from day one.
What you'll be doing:
Scheduling and coordinating bookings for pest management, termite inspection and building and pest inspection services
Managing daily job schedules for a small team of field technicians, including travel times, job durations, cancellations and urgent requests
Adjusting the schedule throughout the day as required, and ensuring bookings are correct before they're assigned
Managing bookings, confirmations and follow-up communication
Updating and maintaining accurate customer records and job details in our systems
Identifying missing information and resolving it proactively
Handling emails, invoicing and general administrative tasks
Answering phone,



SMS and email enquiries professionally
Following our established procedures and checklists consistently, and double-checking your own work
What you'll need (all essential):
Proven experience scheduling or rostering a small team (trades, field services, healthcare, logistics, or similar)
Exceptional attention to detail
Ability to follow structured processes and checklists consistently
Strong initiative - comfortable solving problems and making decisions without constant direction
Excellent written and verbal communication
Comfortable with cloud-based systems; booking or job management software experience is a strong advantage
Permanent work rights in Australia
What's on offer:
Salary negotiable based on experience
Supportive, fun and friendly small team setting
Stable, full-time (4 days optional), long-term position
Room to grow within a local, expanding business
Clear systems, checklists and expectations from day one
To apply, please submit your resume along with a brief cover letter that tells us specifically about your experience scheduling a team - this is the part of your application we'll be looking at most closely.
Have any questions?
Please give Greg, Managing Director a call on ******** *** or email ******

📌 Client Services & Booking Scheduler - Experienced Only (Gold Coast)
🏢 Top Dog Pest Control
📍 Gold Coast