Customer Experience & Sales CoordinatorFull-Time | Monday to Friday, 9:00am – 5:00pm
About UsDouble Glazing Masters is a leading provider of premium double glazed window and door solutions across South East Queensland.
We pride ourselves not only on the quality of our products, but on providing our customers with clear communication, exceptional service and a positive experience from their first enquiry through to the completion of their project.
As our business continues to grow, we are looking for a confident, reliable and proactive Customer Experience & Sales Coordinator to join our team.
About the RoleThis is a varied, customer-focused role supporting both our Sales and Operations teams.
You will be responsible for engaging with our existing customer database, following up previous quotations and enquiries, booking qualified appointments for our Sales Consultants and assisting customers throughout their journey with Double Glazing Masters.
You will also be an important point of contact for existing customers, helping with enquiries, providing updates, coordinating information between departments and ensuring matters are followed through to resolution.
This isn't a role for someone who simply takes a message and passes it on.
We're looking for someone who is comfortable picking up the phone, takes ownership and genuinely wants to see things through.
Our products, systems and processes can be taught.
The attitude, reliability and accountability we're looking for need to come naturally.
What You'll Be DoingCustomer Experience
Confidently handle inbound customer calls and enquiries
Provide customers with clear, professional and timely communication
Take ownership of customer enquiries and follow them through to resolution
Proactively contact customers when updates or further information are required
Liaise with our Sales, Operations, Production and Installation teams
Ensure commitments and customer follow-ups don't fall through the cracks




Maintain accurate and detailed customer records within our systems
Assist with showroom enquiries and walk-in customers
Sales & Lead Generation
Engage with our existing database of customers and enquiries
Follow up previous quotations and warm sales opportunities
Re-engage customers who have previously expressed interest in our products
Qualify opportunities and book appointments for our Sales Consultants
Assist with follow-up from marketing campaigns and promotional activities
Support the Sales Team with customer communication and appointment coordination
Identify opportunities within our existing customer database
Operations Support
Assist the Operations Team with customer and project coordination
Follow up outstanding information required to progress customer projects
Assist with customer appointments, service requirements and outstanding works
Coordinate information between customers and internal departments
Help identify potential issues before they become customer problems
Provide administrative and operational support as required
About YouFor this position, we're looking for the person first and experience second.
You'll be someone who:
Is confident on the phone and genuinely enjoys speaking with customers
Doesn't avoid a difficult conversation
Takes ownership rather than immediately passing a problem to somebody else
Follows through on what they say they will do
Is dependable, punctual and reliable
Has excellent written and verbal communication skills
Is highly organised with strong attention to detail




Can manage multiple priorities without losing track of commitments
Remains calm and solutions-focused when something doesn't go according to plan
Is comfortable making outbound calls and following up sales opportunities
Uses initiative and doesn't need to be continually prompted
Works well independently while contributing positively to a team
Takes pride in providing an exceptional customer experience
Previous experience in customer service, sales support, administration, account management or operations would be highly regarded.
Experience within the window, construction or building industry is not essential.
Full product and systems training will be provided.
What Matters to UsAt Double Glazing Masters, we believe every customer deserves clear communication, accountability and follow-through.
We don't expect you to know everything on day one.
We can teach you our products.
We can teach you our systems.
We can teach you our processes.
What we can't teach is reliability, initiative, accountability and the willingness to pick up the phone and take ownership.
If those qualities describe you, we'd like to hear from you.
What We Offer
Competitive salary
Full-time hours – Monday to Friday, 9:00am – 5:00pm
Ongoing training and support
Career progression and development opportunities
Product discounts
A supportive and collaborative team environment
A varied role where you can genuinely make an impact
The prospect to grow with an established South East Queensland business
Apply NowIf you're looking for a role where you're trusted to take initiative, build relationships with customers and make a genuine contribution to a growing business, we'd love to hear from you.
Please send your resume and cover letter to ******
For further information about the position or Double Glazing Masters, please contact Samantha, Operations Manager, on ******** ***
Please note: only shortlisted applicants will be contacted.

📌 Customer Experience & Sales Coordinator (Gold Coast)
🏢 Double Glazing Masters
📍 Gold Coast