San Miguel Yamamura Australasia (SMYA)
is an established leader in packaging and contract wine filling in Australia and Current Zealand.
SMYA, a collective packaging specialist is composes of its key group members being,
COSPAK, Vinocor, JMP Retail
and
SANECTOR.
A market leader in cork manufacturer in Australasian region,
Vinocor
has the unique ability to produce and supply the full range of cork closures available globally.
Vinocor's state of the art cork finishing facility is considered the benchmark in the Southern Hemisphere, ensuring consistent and superior in bottle performance.
We pride ourselves on quality, reliability and customer focus, and we are looking for a
Full-Time Customer Service & Administration Officer
to join our team at
Lonsdale, SA
.
If you are organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, this could be the opportunity for you.
About the Role
As the Customer Service & Administration Officer, you will play an important role in supporting our customers and internal teams by ensuring orders are processed accurately, information is up to date and customers receive timely and professional service.
You will work closely with our customers, production, quality, technical and other internal teams to coordinate orders, monitor progress and resolve queries.
This is a hands-on role that combines customer service, administration, order management and reporting.
You will need to be highly organised, detail-oriented and comfortable managing competing priorities in a fast-paced manufacturing environment.
What You'll Do
Process customer orders accurately and efficiently
Act as the first point of contact for customer enquiries via email & phone
Monitor customer orders and provide regular updates on progress




Liaise with production and internal teams to ensure customer requirements are met
Manage customer orders, inventory information and reporting through SAP
Maintain accurate customer and order information across business systems
Generate reports and maintain spreadsheets
Assist with documentation, records and compliance requirements
Provide general office and administrative support
Build strong, professional relationships with customers and internal stakeholders
Identify issues and work proactively to find practical solutions
What You'll Bring:
1-2+ years of customer service or coordinator experience (manufacturing or packaging experience a plus!)
SAP, Excel, and CRM system skills would be highly regarded
High attention to detail and a commitment to accuracy
Ability to prioritise and manage multiple tasks in a fast-paced environment
Confidence dealing with customers and managing challenging situations professionally
Why Join us?
Join a well-established market leader in the cork manufacturing industry
Be part of a supportive and collaborative team
Work in a fast-paced manufacturing workplace where you can make a real impact
Competitive salary
Employee Assistance Program (EAP)
A workplace culture built on
integrity, respect, quality and excellence
A challenging and rewarding role where you can make a real impact
What's Next?
If you're an experienced customer service or administration professional looking for your next challenge and enjoy being part of a busy, collaborative team, we'd love to hear from you.
Apply now and take the next step in your career with Vinocor.
Please note that only short listed candidates will be contacted and
applicants must have the legal right to live and work in Australia
.
Visa sponsorship is NOT available for this role.

📌 Customer Service & Admin Officer | Vinocor (South Australia)
🏢 SMYA
📍 South Australia