Fire safety compliance isn't optional for Australian businesses.
You'll be the reason they get it right.
Australian Fire Protection (AFP) Full-Time or Part-Time Gold Coast Office
AFP has been
Preparing People For Emergencies
for over 20 years.
We provide fire training, evacuation diagrams, emergency plans, and compliance services to businesses across Australia.
We're a small, close-knit team — and we're looking for a warm, organised, people-focused Customer Service Officer to be the voice of our business and look after our clients from day one.
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Why You'll Love Working With Us
Be part of a purpose-driven organisation that makes a real difference
Flexible hours (full-time or part-time) to suit your lifestyle
Supportive, close-knit team with full training provided
Opportunities to grow your skills in customer service, and compliance
Stable, long-standing business with a strong reputation in the industry
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About the Role
This is a customer-first role.
You'll look after our existing client base — handling enquiries, processing renewals, following up bookings, and making sure clients feel well looked after.
You'll guide clients through their compliance journey, connect them with the right services, and keep things running smoothly behind the scenes.
This role blends customer service, sales support, and relationship management — perfect for someone who enjoys connecting with people and guiding them toward the right safety solutions.
Minimum requirement:
1–2 years in a customer service or client-facing role.
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Key Responsibilities
Be the first point of contact for existing and recent clients — phone and email
Follow up enquiries, renewals, and bookings promptly and professionally
Guide clients through our service options and help them find the right solution
Prepare quotes and process bookings using our CRM (training provided)
Maintain accurate client records and keep the pipeline up to date




Liaise with our training and operations team to coordinate smooth service delivery
Support the Director with day-to-day client communications and admin
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About You
You're a self-starter with a positive, solution-focused mindset who thrives on helping people.
You'll bring:
1–2 years in a customer service, reception, or client-facing role
Warm, confident phone manner — you can make anyone feel welcome and well looked after
Clear, professional written communication — your emails are friendly and error-free
Organised and reliable — you follow up without being reminded and keep good records
Positive, solution-focused attitude — you don't pass problems, you handle them
Comfortable picking up new systems and product knowledge over time
High integrity — you'll represent a business operating in a compliance environment
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What Success Looks Like
You follow up leads promptly and professionally
You communicate clearly and confidently with customers
You stay organised and keep the CRM up to date
You build trust quickly and represent our brand with pride
You enjoy being part of a team that values safety, service, and continuous improvement
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What We Value
Positive attitude and team spirit
Honesty and ethical conduct
Drive to achieve results while supporting others
Commitment to customer care and safety
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How to Apply
Please attach your CV and include answers to the following:
A client hasn't responded to your last two follow-up calls or emails.
How do you handle it — and at what point do you move on?
(max 200 words)
Tell us about a time you went out of your way to help a customer or client.
What was the situation and what did you do?
(max 200 words)
We read every application personally — we're looking for the right fit, not just the right résumé.
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Learn More About U
We've been keeping Australian workplaces safe for over 20 years — and we hire people who care about doing the job properly.

📌 Customer Service Officer – Fire Safety & Compliance (Gold Coast)
🏢 Austfirepro
📍 Gold Coast