Company description:
RCT - Powered by Epiroc is an established Australian success story with more than 50 years of industry experience, delivering innovative automation, remote control and smart technology solutions to mining operations around the world.
Job description:
RCT is seeking an experienced and customer-focused Service Manager to join our Kalgoorlie team and lead service delivery across the Goldfields region.
This is an exciting opportunity for a technical leader who enjoys working with customers, developing people and driving operational excellence in a fast-paced mining workplace.
About the Role
Reporting to the Kalgoorlie Branch Manager, you will take ownership of the day-to-day service function across the Goldfields, ensuring our customers receive responsive, high-quality technical support.
You will lead and support our field service technicians, build strong customer relationships, coordinate workforce and service planning, and drive a culture of safety, quality and customer service.
You'll also identify opportunities to improve service delivery and work closely with our Sales team to support the continued growth of RCT across the region.
Key Responsibilities
Lead and manage day-to-day service operations across the Goldfields
Lead, mentor and develop a team of field service technicians
Build and maintain strong, long-term customer relationships
Plan and schedule resources to meet customer and operational requirements
Monitor service performance, budgets and expenditure
Ensure installations, maintenance and field service activities are delivered safely and to a high standard
Coordinate parts, consumables and equipment to support planned work
Monitor backorders and supplier lead times to minimise service disruptions
Conduct regular customer engagement, including site visits and service reviews




Identify opportunities to improve customer experience and service delivery
Develop service reporting and monitor performance
Support new business opportunities in collaboration with the Sales team
Champion safety leadership, accountability and continuous improvement across the team
About You
You're an experienced technical professional and people leader who knows how to build strong customer relationships while keeping service operations running effectively.
You'll ideally bring:
Electrical (Low Voltage), Electronics or Mechanical Engineering background
Relevant technical qualifications
Extensive experience in field service, installation, maintenance or troubleshooting
Previous experience leading technical or field service teams
Strong understanding of RCT products and solutions
Excellent customer relationship and stakeholder management skills
Strong planning, scheduling and resource management capabilities
Excellent problem-solving and decision-making skills
Strong communication and leadership skills
A methodical, organised and process-driven approach
A genuine passion for developing and mentoring people
A strong commitment to safety
Why Join RCT?
Be part of the technology transforming the mining industry.
Attractive remuneration package
Leadership opportunity with genuine autonomy
Novated lease salary packaging options
Career development opportunities within a growing global organisation
Collaborative and supportive team environment
Opportunity to work with industry-leading mining technology
The backing of
Epiroc
, a global leader in mining and infrastructure technology
Ready to Lead the Future of Mining?
If you're an experienced service leader looking for your next challenge and want to make a real difference in a technology-driven mining business, we'd love to hear from you.

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